How we communicate with you

We use email for 1:1 communications with you.

What we use email for:

• Sending you 1:1 communications, such as updates of your child and invites to parent meetings

• Sending field trip or event information that may require a reply from you (WhatsApp does not allow replies to group messages)

When you should use email:

• For sending 1:1 communications to our team
  
  

Please see ‘who to contact’ section below for further guidance.

We host a range of in-person meetings with parents during the year.

• Parent meetings

• 1:1 parent meetings

• Celebratory events such as showcases and graduation

Dates of these events can be found on the Eco Hub calendar.

Our team is available Monday to Friday, between 8:45 and 16:00. If you contact us outside of these hours, your message will be read the following day. 

We aim to respond to emails and messages within 24 hours. If you require an urgent response, we recommend calling us at +34 695 118 539.

Our community thrives on positive relationships, and parents play a crucial role in this. We believe in open and collaborative communication and encourage you to reach out to us with any questions, feedback, or concerns you may have.

The bullets below outline who you should contact for specific issues. For anything else not covered in this table, contact our Community Host at villagehub@learnlife.com or +34 695 118 539, and we will be happy to assist you.

• Questions about our learning approach, curriculum, Hub Operations, reporting - Alena, alena@learnlife.com 

• Questions about your child’s learning journey and progress - Your child's Programme Lead

• Questions about neurodiversity, learning support and well-being - Alena, alena@learnlife.com 

• If your child is going to be late, absent or needs to leave early - Paula, villagehub@learnlife.com or call +34 695 118 539

• Questions about parent communications, involvement or events - Paula, villagehub@learnlife.com or call +34 695 118 539

• If you have any general questions or need help - Paula, villagehub@learnlife.com  or call +34 695 118 539

• If you have questions about admissions, enrollment or fees and payments - Catherine, catherine@learnlife.com