Communication at Urban Hub

We aim to communicate with you in a clear and consistent way to ensure your family has the best possible Learnlife experience. We use three primary forms of communication with you, as shown below.

📱 WhatsApp

We will create a one-way WhatsApp Group and use it as our main form of communication with you.

What we use WhatsApp for:

Sending essential information, news and events
Sharing updates about your learner’s learning program
Sending you the parent newsletters monthly

We will send more information about joining the group and how it works in August.

✉️ Email

We use email for 1:1 communications with you.

What we use email for:

Sending you 1:1 communications, such as updates of your learner and invites to parent meetings.
Sending field trip or event information that may require a reply from you (WhatsApp will only be for us to send messages to all the LL community).

When you should use email:

For sending 1:1 communications to our team
Communicating with your learner's mentor
Requesting official documentation from Learnlife
Sending documents that are relevant to your learners' learning journey

Please see ‘who to contact’ section below for further guidance.

🗣️ In-person Meetings & Events

We host a range of in-person meetings with parents during the year.

Program Parent meetings
1:1 Parent meetings
Celebratory events such as showcases and graduation
360s

Dates of these events can be found on the Urban Hub calendar.

📥When to contact us and our response times

Our team is available Monday to Friday, between 9:00 and 17:00. If you contact us outside of these hours, your message will be read the following day.

We aim to respond to emails and messages within 24 hours. If you require an urgent response, we recommend calling us at +34 695 118 539.

🙋Who to contact

Our community thrives on positive relationships, and parents play a crucial role in this. We believe in open and collaborative communication and encourage you to reach out to us with any questions, feedback, or concerns you may have.

The bullets below outline who you should contact for specific issues. For anything else not covered in this table, contact Mich at michel@learnlife.com or +34 695 118 539, and he will be happy to assist you.

Questions about our learning approach, curriculum or Hub operations - Mich, michel@learnlife.com or Adri, adria@learnlife.com
Questions about our learning approach, curriculum or reporting - Mich, michel@learnlife.com
Questions about your child’s learning journey and progress - Your child’s mentor. We will tell you who your child’s mentor is in September.
Questions about neurodiversity and learning support - Sarah, sarah@learnlife.com
Questions about our studios and studio events - Jim, jim@learnlife.com
Questions about your child’s potential future pathways - Jenny, jenny@learnlife.com or your child’s mentor
If your child is going to be late or absent - Bene, urbanhub@learnlife.com or call +34 695 118 539
If you have questions about parent communications or events - Mich, michel@learnlife.com or call +34 695 118 539
If you have any general questions or need help - Bene, urbanhub@learnlife.com or call +34 695 118 539
If you have questions about admissions, enrollment or fees and payments - Jon, jon@learnlife.com

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