Frequently Asked Questions

1. How can I reach Proctor Support?

Please go to our NTN Support page for contact information. Our Support team assists both Proctors and Candidates.

2. How can I help candidates reach Candidate Support?

Point the candidate to our NTN Support team dedicated to handling all inquiries (from reschedules to registration to scores).

3. Under what circumstances should I refer a candidate to Support?

As a best practice, all candidate inquiries should be directed to NTN Support .

4. As a proctor, what are my key responsibilities to ensure a consistent and safe testing environment?

The goal is that everyone is treated the same and each candidate has a uniform experience. Please refer to the Administration Guide page for further details.

5. What are the steps for checking in a candidate?

Please refer to the Check In Guide page for details.

6. When should I start candidate check-in for the test?

National Testing Network recommends check-in for each exam begin 30 minutes prior to the scheduled test time. Please refer to the Administration Guide page for further details.

7. What is type of identification (ID) is acceptable for check-in?

Please refer to the Candidate Identification page for details.

8. What is NOT allowed into the testing lab?

Please refer to the Security page for details.

9. What are common examples of cheating and/or attempting to compromise the test?

Please refer to the Security page for details.

10. What do I do if I suspect or confirm cheating, theft or attempted theft of test?

Please refer to the Security page for details.

11. When should I complete an incident report? And where do I submit it?

There are references regarding appropriate times to submit Incident Reports throughout this site. There is a list of specific reasons in the Incident Report form. Click the drop-down menu under "Incident Type" to see the list.

To submit an Incident Report, fill out the form located under Communicate with Us. When submitting an Incident Report, an email confirmation is sent to the Proctor making the submission.

12. How do I submit scores (answer sheets) to NTN?

For information on how to submit answer sheets and other paper documentation refer to the ExamHQ.net guide.

13. A candidate has asked about their score. What do I say?

As a best practice, all scoring inquiries should be directed to NTN Support .

14. When is a candidate a “No Show” and how do I document it?

Refer to Check-in pages in the Administration Guide for specific information on no-shows and instructions on how to check-in candidates or mark them as no-show.

15. What is National Testing Network's restroom policy?

The restroom policy is located on the Test Monitoring page.

16. What should I do when a candidate asks for ADA (Americans with Disabilities Act) test accommodations?

Refer to the ADA Accommodations page for information and refer candidates to NTN Support if they have questions.

17. What is National Testing Network's “Weather and Emergency Closure Policy”

Refer to our Unplanned Closures page for information about how to handle weather and emergency closures.

18. How do I handle test administration technical errors?

Refer to our ExamHQ Troubleshooting page for assistance. If there are still issues, contact NTN Support.

19. How long does the exam take to administer?

Refer to the Paper Based Test guides for test time information.