Public Safety Check In/Out

Check-In is Required

Proper Check-in procedures are not only essential, but will ensure a smoother test administration experience.

This is a general check-in guide for Public Safety. 

Secure check-in for each exam begins 30 minutes prior to the scheduled test time. It is important that proctors are professional, friendly and provide outstanding customer service to every candidate. There may be some time spent waiting prior to administering any test. Proctors need to be prepared ahead of time for check-in and testing using the following process.

Preparation

1. Check the roster two hours before your scheduled testing session (instructions below).

2. Set up testing materials (Paper Based Testing) or kiosks (Computer Based Testing).

Check-In Steps

1. Check candidate’s photo identification.

2. Inform candidate of Restroom and Personal Belongings Policies.

3. Inform the candidate of where to sit in the testing room.

How to Check-in Candidates

Log in to the Proctor Portal

Choose “Schedule Calendar” to see the site schedule and check in candidates.

Click directly on the date that you are testing.

Mark absent, late or candidates with insufficient ID as No-Shows on the check-in screen.

Before you begin an exam session you MUST mark all candidates as either Checked In or No Show.  Candidates will not be able to log into their exam if they are not marked.

No-Shows

All candidates meeting any of the following criteria must be marked as a no show on the proctor check-in page:

• Does not show up for their exam

• Is late by arriving after check-in has closed. Check­-in closes at the scheduled test start time.

• Fails to present appropriate identification (not enough, wrong documents, etc.)

• Not on the exam roster prior to start time of test. If the candidate is not on the roster, the candidate is ineligible to test for that test session.

If the candidate feels that any of the above reasons is in error the proctor can contact NTN Support to receive more information.

Candidates turned away from the testing center can be given a form explaining the reason they were denied testing and should be directed to contact NTN Support for more information. Test centers are not permitted to accept cash or check and proctors are not permitted to process payment. Immediately after registering the candidate will appear on the proctor’s check in screen.

Check-Out

Computer Based Testing (CBT)

Once a candidate has finished their exam they may be dismissed. If candidates finish the exam before time is up, they must raise their hand when they are ready to be dismissed. Only one candidate may be checked-out at a time. For full details, refer to CBT Administration

Paper Based Testing (PBT)

Collect any and all test materials from candidates. Once a candidate has finished their exam they may be dismissed. If candidates finish the exam before time is up, they must raise their hand when they are ready to be dismissed. Only one candidate may be checked-out at a time. For full details, refer to PBT Administration.