Contact Us
Need Help? Below are several avenues you can take to reach out for help regarding the FOCUS Student Information System.
Technical Support Questions
For any technical issues you may encounter while using Focus, please contact the help desk by one of the following options:
Phone: 850-429-2900
Website: https://ithelp.escambia.k12.fl.us
Email: ithelp@ecsdfl.us
Hours of Operation
Monday - Friday
7am - 5pm CST
Gradebook Support Questions
For any issues regarding the gradebook, please contact your school's FOCUS Teacher Leader (FTL). If it has been discovered that a technical issue is causing your gradebook not to function properly, please submit a help desk ticket.
Policy and Procedure Support Questions
For any questions regarding Curriculum & Instruction (C&I) policies and procedures, please contact the appropriate C&I data steward or level director.
Additional Contacts:
Elementary Questions: Mary Schang - MSchang@ecsdfl.us | 850.439.2689
Secondary Questions: Leah Mashburn - LMashburn@ecsdfl.us | 850.439.2679
ESE Questions: Paul Farmer - PFarmer@ecsdfl.us | 850.469.5517
A Byte of Tech Video Request and SIS Manual Feedback Forms
If there is a technical video you would like to request, please complete the A Byte of Tech Resource Request form. If you would like to provide feedback on the SIS Manual website, please complete the SIS Manual Feedback form.