QCI ASQ Certified Six Sigma Black Belt Primer

The ASQ-related organization, the Quality Council of Indiana (www.qualitycouncil.com), offers excellent materials for study or reference. They are especially helpful for use in preparing for ASQ Certification.

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Table of Contents

Quality Council of Indiana

Certified Lean Six Sigma Black Belt Primer (4e)

Table of Contents

I. (1) CERTIFICATION OVERVIEW ............ 1-1

CSSBB EXAM ............................... 1-3

CSSBB BODY OF KNOWLEDGE .................. 1-6

II. (2) ENTERPRISE-WIDE DEPLOYMENT ....... 2-1

ORGANIZATION-WIDE CONSIDERATIONS ......... 2-2

SIX SlGMA/LEAN FUNDAMENTALS ............ 2-2

IMPROVEMENT METHODOLOGIES .............. 2-34

SYSTEMS AND PROCESSES .................. 2-42

STRATEGIC PLANNING ..................... 2-47

LEADERSHIP ............................... 2-57

ROLES AND RESPONSIBILITIES ............. 2-57

ORGANIZATIONAL ROADBLOCKS .............. 2-63

REFERENCES ............................... 2-69

III. (3) PROCESS MANAGEMENT .............. 3-1

OVERVIEW ................................. 3-2

STAKEHOLDER IMPACT ....................... 3-8

CRITICAL REQUIREMENTS .................... 3-11

BENCHMARKING ............................. 3-11

BUSINESS MEASURES ........................ 3-15

PERFORMANCE MEASURES ................... 3-15

FINANCIAL MEASURES ..................... 3-20

REFERENCES ............................... 3-33

IV. (4) TEAM MANAGEMENT .................. 4-1

TEAM FORMATION ........................... 4-2

TEAM TYPES ............................. 4-2

ROLES & RESPONSIBILITIES ............... 4-7

SUCCESS FACTORS ........................ 4-14

TEAM FACILITATION ........................ 4-19

MOTIVATIONAL TECHNIQUES ................ 4-19

STAGES OF DEVELOPMENT .................. 4-27

LEADERSHIP MODELS ...................... 4-36

TEAM DYNAMICS ............................ 4-39

MEETING MANAGEMENT ..................... 4-46

DECISION MAKING METHODS ................ 4-52

TEAM TRAINING ............................ 4-62

NEEDS ASSESSMENT ....................... 4-62

REFERENCES ............................... 4-75

V. (5) DEFINE ............................ 5-1

VOICE OF THE CUSTOMER .................... 5-2

CUSTOMER IDENTIFICATION ................ 5-2

CUSTOMER DATA COLLECTION ............... 5-10

CUSTOMER REQUIREMENTS .................. 5-18

PROJECT CHARTER .......................... 5-36

BUSINESS CASE .......................... 5-37

PROBLEM STATEMENT ...................... 5-38

GOALS .................................. 5-43

PERFORMANCE MEASURES ................... 5-45

REVIEWS ................................ 5-48

PROJECT MGMT TOOLS ....................... 5-50

WORK BREAKDOWN STRUCTURE ............... 5-51

GANTT CHARTS ........................... 5-60

PROJECT DOCUMENTATION .................. 5-62

RACI MODEL ............................. 5-64

ANALYTICAL TOOLS ......................... 5-65

REFERENCES ............................... 5-75

VI. (6) MEASURE DATA ..................... 6-1

PROCESS CHARACTERISTICS .................. 6-2

FLOW METRICS ........................... 6-2

ANALYSIS TOOLS ......................... 6-17

DATA COLLECTION .......................... 6-36

TYPES OF DATA .......................... 6-36

MEASUREMENT SCALES ..................... 6-39

SAMPLING ............................... 6-41

COLLECTION METHODS ..................... 6-43

MEASUREMENT SYSTEMS ...................... 6-48

SYSTEM ANALYSIS ........................ 6-48

ENTERPRISE MEASUREMENT ................. 6-57

METROLOGY .............................. 6-59

REFERENCES ............................... 6-91

VII. (7) MEASURE STATISTICS .............. 7-1

BASIC STATISTICS ......................... 7-2

CENTRAL LIMIT THEOREM .................. 7-3

DESCRIPTIVE STATISTICS ................. 7-5

GRAPHICAL METHODS ...................... 7-14

STATISTICAL CONCLUSIONS ................ 7-22

PROBABILITY .............................. 7-25

COMMON DISTRIBUTIONS ................... 7-31

OTHER DISTRIBUTIONS .................... 7-42

PROCESS CAPABILITY ....................... 7-52

CAPABILITY STUDIES ..................... 7-52

CAPABILITY INDICES ..................... 7-62

NON-NORMAL DATA ........................ 7-67

PERFORMANCE METRICS .................... 7-73

REFERENCES ............................... 7-77

VIII. (8) ANALYZE ........................ 8-1

MEASURlNG/MODELlNG RELATIONSHIPS ......... 8-2

REGRESSION ............................. 8-2

MULTIVARIATE TOOLS ..................... 8-16

HYPOTHESIS TESTING ....................... 8-28

POINT & INTERVAL ESTIMATES ............. 8-36

MAJOR TESTS ............................ 8-41

ANOVA .................................. 8-61

NONPARAMETRIC TESTS .................... 8-81

FMEA ..................................... 8-92

ADDITIONAL ANALYSIS METHODS .............. 8-99

GAP ANALYSIS ........................... 8-99

ROOT CAUSE ANALYSIS .................... 8-107

WASTE ANALYSIS ......................... 8-119

REFERENCES ............................... 8-123

IX. (9) IMPROVE .......................... 9-1

DESIGN OF EXPERIMENTS .................... 9-2

TERMINOLOGY ............................ 9-4

DESIGN PRINCIPLES ...................... 9-11

ONE-FACTOR EXPERIMENTS ................. 9-18

FRACTIONAL FACTORIAL EXPERIMENTS ....... 9-21

FULL FACTORIAL EXPERIMENTS ............. 9-31

LEAN METHODS ............................. 9-38

WASTE ELIMINATION ...................... 9-38

CYCLE TIME REDUCTION ................... 9-50

KAIZEN ................................. 9-63

THEORY OF CONSTRAINTS .................. 9-65

IMPLEMENTATION ........................... 9-70

REFERENCES ............................... 9-71

X. (10) CONTROL ......................... 10-1

STATISTICAL PROCESS CONTROL ............. 10-2

OBJECTIVES ............................ 10-2

SELECTION OF VARIABLES ................ 10-4

RATIONAL SUBGROUPING .................. 10-5

CONTROL CHART SELECTION ............... 10-8

CONTROL CHART ANALYSIS ................ 10-32

OTHER CONTROLS .......................... 10-41

TPM ................................... 10-41

VISUAL CONTROLS ....................... 10-48

MAINTAIN CONTROLS ....................... 10-50

MEASUREMENT SYSTEMS REANALYSIS ........ 10-50

CONTROL PLAN .......................... 10-52

SUSTAIN IMPROVEMENTS .................... 10-58

LESSONS LEARNED ....................... 10-58

TRAINING PLAN DEPLOYMENT .............. 10-60

DOCUMENTATION ......................... 10-62

ONGOING EVALUATION .................... 10-64

REFERENCES .............................. 10-65

XI. (11) DESIGN FOR SIX SIGMA (DFSS) .... 11-1

DFSS METHODOLOGIES ...................... 11-2

DESIGN FOR X (DFX) ...................... 11-10

ROBUST DESIGN ........................... 11-15

REFERENCES .............................. 11-30

Xll. (12) APPENDIXITABLES ............... 12-1

INDEX ................................... 12-13

ANSWERS ................................. 12-29