The ASQ-related organization, the Quality Council of Indiana (www.qualitycouncil.com), offers excellent materials for study or reference. They are especially helpful for use in preparing for ASQ Certification.
Table of Contents
Quality Council of Indiana
Certified Lean Six Sigma Black Belt Primer (4e)
Table of Contents
I. (1) CERTIFICATION OVERVIEW ............ 1-1
CSSBB EXAM ............................... 1-3
CSSBB BODY OF KNOWLEDGE .................. 1-6
II. (2) ENTERPRISE-WIDE DEPLOYMENT ....... 2-1
ORGANIZATION-WIDE CONSIDERATIONS ......... 2-2
SIX SlGMA/LEAN FUNDAMENTALS ............ 2-2
IMPROVEMENT METHODOLOGIES .............. 2-34
SYSTEMS AND PROCESSES .................. 2-42
STRATEGIC PLANNING ..................... 2-47
LEADERSHIP ............................... 2-57
ROLES AND RESPONSIBILITIES ............. 2-57
ORGANIZATIONAL ROADBLOCKS .............. 2-63
REFERENCES ............................... 2-69
III. (3) PROCESS MANAGEMENT .............. 3-1
OVERVIEW ................................. 3-2
STAKEHOLDER IMPACT ....................... 3-8
CRITICAL REQUIREMENTS .................... 3-11
BENCHMARKING ............................. 3-11
BUSINESS MEASURES ........................ 3-15
PERFORMANCE MEASURES ................... 3-15
FINANCIAL MEASURES ..................... 3-20
REFERENCES ............................... 3-33
IV. (4) TEAM MANAGEMENT .................. 4-1
TEAM FORMATION ........................... 4-2
TEAM TYPES ............................. 4-2
ROLES & RESPONSIBILITIES ............... 4-7
SUCCESS FACTORS ........................ 4-14
TEAM FACILITATION ........................ 4-19
MOTIVATIONAL TECHNIQUES ................ 4-19
STAGES OF DEVELOPMENT .................. 4-27
LEADERSHIP MODELS ...................... 4-36
TEAM DYNAMICS ............................ 4-39
MEETING MANAGEMENT ..................... 4-46
DECISION MAKING METHODS ................ 4-52
TEAM TRAINING ............................ 4-62
NEEDS ASSESSMENT ....................... 4-62
REFERENCES ............................... 4-75
V. (5) DEFINE ............................ 5-1
VOICE OF THE CUSTOMER .................... 5-2
CUSTOMER IDENTIFICATION ................ 5-2
CUSTOMER DATA COLLECTION ............... 5-10
CUSTOMER REQUIREMENTS .................. 5-18
PROJECT CHARTER .......................... 5-36
BUSINESS CASE .......................... 5-37
PROBLEM STATEMENT ...................... 5-38
GOALS .................................. 5-43
PERFORMANCE MEASURES ................... 5-45
REVIEWS ................................ 5-48
PROJECT MGMT TOOLS ....................... 5-50
WORK BREAKDOWN STRUCTURE ............... 5-51
GANTT CHARTS ........................... 5-60
PROJECT DOCUMENTATION .................. 5-62
RACI MODEL ............................. 5-64
ANALYTICAL TOOLS ......................... 5-65
REFERENCES ............................... 5-75
VI. (6) MEASURE DATA ..................... 6-1
PROCESS CHARACTERISTICS .................. 6-2
FLOW METRICS ........................... 6-2
ANALYSIS TOOLS ......................... 6-17
DATA COLLECTION .......................... 6-36
TYPES OF DATA .......................... 6-36
MEASUREMENT SCALES ..................... 6-39
SAMPLING ............................... 6-41
COLLECTION METHODS ..................... 6-43
MEASUREMENT SYSTEMS ...................... 6-48
SYSTEM ANALYSIS ........................ 6-48
ENTERPRISE MEASUREMENT ................. 6-57
METROLOGY .............................. 6-59
REFERENCES ............................... 6-91
VII. (7) MEASURE STATISTICS .............. 7-1
BASIC STATISTICS ......................... 7-2
CENTRAL LIMIT THEOREM .................. 7-3
DESCRIPTIVE STATISTICS ................. 7-5
GRAPHICAL METHODS ...................... 7-14
STATISTICAL CONCLUSIONS ................ 7-22
PROBABILITY .............................. 7-25
COMMON DISTRIBUTIONS ................... 7-31
OTHER DISTRIBUTIONS .................... 7-42
PROCESS CAPABILITY ....................... 7-52
CAPABILITY STUDIES ..................... 7-52
CAPABILITY INDICES ..................... 7-62
NON-NORMAL DATA ........................ 7-67
PERFORMANCE METRICS .................... 7-73
REFERENCES ............................... 7-77
VIII. (8) ANALYZE ........................ 8-1
MEASURlNG/MODELlNG RELATIONSHIPS ......... 8-2
REGRESSION ............................. 8-2
MULTIVARIATE TOOLS ..................... 8-16
HYPOTHESIS TESTING ....................... 8-28
POINT & INTERVAL ESTIMATES ............. 8-36
MAJOR TESTS ............................ 8-41
ANOVA .................................. 8-61
NONPARAMETRIC TESTS .................... 8-81
FMEA ..................................... 8-92
ADDITIONAL ANALYSIS METHODS .............. 8-99
GAP ANALYSIS ........................... 8-99
ROOT CAUSE ANALYSIS .................... 8-107
WASTE ANALYSIS ......................... 8-119
REFERENCES ............................... 8-123
IX. (9) IMPROVE .......................... 9-1
DESIGN OF EXPERIMENTS .................... 9-2
TERMINOLOGY ............................ 9-4
DESIGN PRINCIPLES ...................... 9-11
ONE-FACTOR EXPERIMENTS ................. 9-18
FRACTIONAL FACTORIAL EXPERIMENTS ....... 9-21
FULL FACTORIAL EXPERIMENTS ............. 9-31
LEAN METHODS ............................. 9-38
WASTE ELIMINATION ...................... 9-38
CYCLE TIME REDUCTION ................... 9-50
KAIZEN ................................. 9-63
THEORY OF CONSTRAINTS .................. 9-65
IMPLEMENTATION ........................... 9-70
REFERENCES ............................... 9-71
X. (10) CONTROL ......................... 10-1
STATISTICAL PROCESS CONTROL ............. 10-2
OBJECTIVES ............................ 10-2
SELECTION OF VARIABLES ................ 10-4
RATIONAL SUBGROUPING .................. 10-5
CONTROL CHART SELECTION ............... 10-8
CONTROL CHART ANALYSIS ................ 10-32
OTHER CONTROLS .......................... 10-41
TPM ................................... 10-41
VISUAL CONTROLS ....................... 10-48
MAINTAIN CONTROLS ....................... 10-50
MEASUREMENT SYSTEMS REANALYSIS ........ 10-50
CONTROL PLAN .......................... 10-52
SUSTAIN IMPROVEMENTS .................... 10-58
LESSONS LEARNED ....................... 10-58
TRAINING PLAN DEPLOYMENT .............. 10-60
DOCUMENTATION ......................... 10-62
ONGOING EVALUATION .................... 10-64
REFERENCES .............................. 10-65
XI. (11) DESIGN FOR SIX SIGMA (DFSS) .... 11-1
DFSS METHODOLOGIES ...................... 11-2
DESIGN FOR X (DFX) ...................... 11-10
ROBUST DESIGN ........................... 11-15
REFERENCES .............................. 11-30
Xll. (12) APPENDIXITABLES ............... 12-1
INDEX ................................... 12-13
ANSWERS ................................. 12-29