Other Audit Log Errors

This section lists the rest errors which are not covered in the previous sections that may appear in Audit log when you running payroll from XCD.

Message (on Click Log):

Insert failed. First exception on row 0; first error: UNABLE_TO_LOCK_ROW, unable to obtain exclusive access to this record or 20 records: Salesforce record ID

User message description:

Financial Reporting record was not created

Resolution

This error means there are two processes were trying to create the finance report at the same time.

We recommend you wait if other user were creating finance report at the same time, if not, please try running finance report again.

Message (on Click Log):

Blank

User message description:

Insertion process failed for the following instance : {Financial reporting record details} Please review the record and do correction before repeat the process.

1)We can't save this record because the “process builder name” process failed.

Resolution

This error may caused by a customised process builder which is running at the same time when creating finance reporting record.

We recommend you to contact support to review the custom process builder before re-try creating finance reports

Message (on Click Log):

Attempt to de-reference a null object 

User message description:

An Exception has occurred while creating Pension reporting record for employee : Employee's name

Resolution

This error means some or all of the pension pay details have not linked successfully to a job role record or Compensation record - this is required to process Pension reporting record.

We recommend you check the following then try re-run the Pension report:

• Within employee's pay summary > open each pension pay details and check if the job role field and Compensation are populated. If not, link it to the current job role and Compensation record