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How does the chat reading process happen?
How does the chat reading process happen?
Use the chat feature to provide an instant written reading.
You don't need to install any software to offer a chat consultation.
Chat is a popular and discreet tool. Your customers don't need to isolate themself to contact you.
How to set chat readings?
How to set chat readings?
Fill a short presentation of your service in "My expert service > My type of consultations". Then click on "modify" in "Consultations Settings - Chat & Video" on top right.
Authorize a discreet session to offer chat readings.
How do I set the rate for my chat readings?
How do I set the rate for my chat readings?
In your advisor page by "My Expert Service > My type of consultations" select the rate for your instant sessions (call, video and chat) on bottom left.
Please note that there is only one rate per phone, per chat and per video.
It comes with a unique schedule to set your availability for phone, video and chat readings.
Update your phone Schedule on your Advisor Page: “My Activities >> My Availability”.
The daily plan can also be viewed and edited directly from your Dashboard.
Note that you can temporarily disable a reading option if you wish. You can then make yourself available by phone, video and/or chat based on your needs.
If needed, you can temporarily switch to busy status by clicking on the "pause 20 minutes" button on your Dashboard. Don't forget to click "Return from break" when you are available again.
How do I manage my chat reading?
How do I manage my chat reading?
In case of a chat request, a window will open on your Dashboard.
An alarm ring sounds: don't forget to turn your sound on!
If you are available by phone, a call also alerts you to the chat request.
You will be notified by SMS as well.*
Warning! You have to respond in less than 4 minutes. However, try to respond as quickly as possible.
If you inadvertently leave the chat page, the reading will pause (and billing will stop).
You can return to chat and resume the session by clicking on the small bubble on the right of the screen.
To check statistics, reviews and other useful information, click on the customer's nickname.
*To receive SMS notifications remember to fill your mobile number in My profile
How can I check my past chat sessions' receipts?
How can I check my past chat sessions' receipts?
Once your session is over, you will receive an email concerning your earnings.
Check the list of your past readings by clicking on "My activities > My sessions".
Click on "Details >> Reiceipt" to check the details of the invoicing.
To build your customer loyalty, send a message to all your customers by clicking on the "Send a message to..." button located at the bottom.
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