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Develop your readings by distance, whenever you desire it
How does the call reading process happen?
How does the call reading process happen?
When a customer requests a phone reading, our IVR system calls the default phone number. Upon answering, a message invites you to press:
1 to accept the call
3 to refuse the call
The moment you respond, we will call the client and connect.
If you don’t answer the phone, the system will try to reach you in the next 5 minutes again. In the case, you do not answer, you will receive an email to let you know that you have been disconnect in order to maintain a suitable answering rate.
If you prefer to do not use IVR system (press key 1 to accept the call), you can write an email to expertservice@wengo.com Experts asking for deactivate it.
It is strongly recommended to respond quickly to avoid the client getting impatient and deciding to call on another advisor.
However, if you do not pick up right away or if your phone is busy, the system will try to reach you again 5 minutes later. In this case, an email to relaunch the call is sent to you at your email address.
If the customer is still in your queue, you can also restart the call from your Dashboard.
Check the nickname of your customer you are talking to and the other ones waiting for a reading from you on your Dashboard.
Click on the customer's nickname to check consultation statistics, the last reviews received and other useful information.
If you miss the call, you can check it in Missed Sessions.
How to set call readings?
How to set call readings?
Go to the “My expert service> My type of consultations” section to enter your phone number at the top left.
💡 Helpful
You can also consult and modify your schedule by telephone, using the interactive voice server.
To proceed, please call 0203 695 9233:
press 1 to edit to your service;
then input your pin code followed by the hash key (#);
follow the prompts.
Go to the “My expert service> My type of consultations” section to enter your phone number at the top left.
If you decide to take calls on your mobile phone, a call fee of 0.20$/£ per minute will be applied at your charge .
If you decide to take calls on your landline phone, a call fee of 0.01$/£ per minute will be applied at your charge
Check the Commission and prices page to find the rules for applying connection fees.
How do I set the rate for my call readings?
How do I set the rate for my call readings?
In your advisor page by "My Expert Service > My type of consultations" select the rate for your instant sessions (call, video and chat).
Please note that there is only one rate per phone, per chat and per video.
How do I manage my phone availability?
How do I manage my phone availability?
It comes with a unique schedule to set your availability for phone, video and chat readings.
Update your phone Schedule on your Advisor Page: “My Activities >> My Availability”.
The daily plan can also be viewed and edited directly from your Dashboard.
💡 Helpful
You can also consult and modify your schedule by telephone, using the interactive voice server.
To proceed, please call 0203 695 9233:
press 1 to edit to your service;
then input your pin code followed by the hash key (#);
follow the prompts.
When you are no longer available, your service closes and no one can access the waiting list.
If there are still customers, the system will prompt requests to handle customers who joined the list before the closing time.
Of course, you can reject all these pending requests as you are no longer available. It is also possible to reject them altogether to alert all clients that they need to make an appointment.
Note that you can temporarily disable a reading option if you wish. You can then make yourself available by phone, video and/or chat based on your needs.
Every time you need, you can take a break by clicking on the "Pause 20 minutes" button located on the top of your Dashboard. Remember to click on "Return from break" when you are available again.
How can I check my past sessions' receipts?
How can I check my past sessions' receipts?
Once your session is over, you will receive an email concerning your earnings.
Check the list of your past readings by clicking on "My activities > My sessions".
Click on "Details >> Reiceipt" to check the details of the invoicing.
To build your customer loyalty, send a message to all your customers by clicking on the "Send a message to..." button located at the bottom.
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