FAQ

Can I change my artwork after I have submitted it?

Unfortunately, we will be unable to accept changes to artwork after September 13. After your artwork has been reviewed and approved by our design team, we send it to print and it cannot be changed after this. We will be unable to send any artwork for printing after the September 13 deadline.

Can I run activities outside of my booth? 

All activations must remain within the dimensions of your allocated space.

Where can I find examples of booths and popular activations from previous years? 

You can find a full bank of imagery from Web Summit here.

Where can I see all partners exhibiting on the floor, including my competitors? 

A full map of the venue will be released closer to the event. 

What is my booth number? 

The Partner Success team will confirm your attendee-facing booth number in an email approximately one month prior to the event. 

Can I bring my own screen and screen stand to the event?

Partners can bring their own screen on a stand. Please see our shipping and storage section for more information.

Mounting a screen or interfering with the walls of the stand are not permitted.

Will there be carpet on the floor?

Yes, there will be a grey carpet on the stand floor

More about your exhibition space can be found here.

Can I rent any special or custom items or equipment from the Web Summit store?

Please contact Partner Success team if you require items not displayed on the store.

Can multiple team members get access to the partner store?

Yes, it's possible to create more than one account if multiple parties will be ordering for the same partner. Please contact Partner Success team if you would like to set up an additional account. 

How do I get access to the Web Summit partner store? 

The Partner Success team can create your account for our partner store. You will be sent an email asking you to activate your account and create a password. You will then be able to log in and browse the Web Summit partner store.

Can I cancel my order and get a refund? 

Please contact Partner Success team with the reason you would like to cancel your order, and they will be able to advise you on the aaplicable deadline and the best course of action.

Can I order now and pay later?

All payments must be completed at the time of purchase by using a credit card.

More about the partner store can be found here.

How do we collect leads at the event? 

You can either use the Web Summit mobile app to scan attendees and connect via the app, or use Zuant to scan attendees at the event. More information and guidelines on both options can be found here.

How can I get in touch with attendees I would like to connect with ahead of the event?

You can contact all Web Summit attendees through the Web Summit mobile app. It will be available to download on both Android and iOS as of September.

How can I get the Web Summit newsletters?

You can sign up to the Web Summit newsletter on this page. 

Do you have social media assets we can use?

Yes, you can find social media assets and several suggestions for your publications here.

Can I change or edit my partner profile and logo? 

It's possible to change the information on your partner profile, including your logo and more. Please ask the Partner Success team to make the required updates.

Can you provide our team with visa support? 

While we will not engage directly with your relevant embassy, we can supply you with a letter confirming you will be attending Web Summit in order to support your application. You can request a letter by signing into your attendee profile. You will need your ticket booking reference to sign in. This booking reference can be found in your confirmation email or on your ticket dashboard. 

Do I need to print my ticket?

There is no need to print your ticket. To gain access to the event, you will need to download the Web Summit app from the Google Play Store or the App Store. To access the app and get your ticket, you must enter your email and your booking reference code.

Does staff working at the booth get extra tickets? 

Any partner bringing staff to work at their booth will have to assign them tickets from their allocated partner tickets. 

What access does my ticket give me? 

You can see all ticket types and the access they allow here.

How do I assign my speaker their ticket? 

If you have a speaker on any of our Web Summit main stages, their key attendee success manager will provide them with their tickets. There is no need to assign them a ticket from your own bundle of tickets. You will need to assign your own tickets if you are hosting Masterclasses.

Can I collect the passes for all of my team members or my executives?

In short, no. All tickets must be collected by each individual ticket holder, who must provide a valid photo ID at registration in order to receive their accreditation.

When will the mobile app launch? 

The Web Summit mobile app will launch in September. 

What do the icons on the ticket dashboard mean? 

You can see the meaning of all icons here.

What is the masterclass room setup, and can I change it?

As standard, masterclasses are theatre style layout, with AV and furniture supplied. You cannot change the room layout due to the time required for this and also as it decreases the capacity of the room. 

Can I add a host, or change the host, on a masterclass session?

Please contact the partner success team with the details of the change. They will be able to advise you on the best course of action.

Do you provide the laptop and all cables for the presentation?

A HDMI cable will be provided. Please bring your own laptop and adaptar if needed. More details of what is included in your masterclass can be found here.

Do I need to submit the masterclass presentation in advance? 

Only the title and synopsis of your masterclass will need to be submitted in advance. The deadline for this is October 4.

When can we access the masterclass room to view and set up? 

You will have access to your masterclass room 15 minutes before your allocated time slot.

Can I bring my own branding and swag into the room? Can I give gifts to attendees? 

Yes, but we ask that you bring no single-use plastic. At Web Summit, we are committed to following the UN sustainable development goals. You can see examples of sustainable branding and swag here.
The gifts should be easy and fast to distribute.

What are the main content themes at Web Summit?

The main content themes for Web Summit can be found here.

How are the masterclasses promoted? 

A dedicated landing page is created on the Web Summit website. This features the partner logos and masterclass content open to all attendees. In addition, masterclasses are promoted in newsletters sent to all attendees.

Who can get a media pass?

Members of the media can apply for media accreditation here. Please note: Applications for media accreditation are subject to our media accreditation policy.

Can I get media passes for my filming crew? 

Media passes are issued to accredited journalists and crew only. If you are planning to bring filming crew to the event, please reach out to the Partner Success team, and they will be able to advice on the best course of action. 

Can I record my speaker on stage?

Filming is restricted at all stages. It is not permitted for anyone to film stage content.

Can I use my own shipping provider to send items to the venue?

Direct shipments to the venue by delivery companies and couriers are not permitted. If you wish to ship directly to the venue, please contact partner success team for an introduction to Merkur

Is there any storage at my booth?

There is no storage at your booth. You have the option to hire a lockable cabinet from the partner store. Please note: The deadline to confirm all your store orders is October 7. Alternatively you can organize storage through our shipping partner. Please ask Partner Success team for an introduction. 

Is it safe to leave my items at the booth overnight? 

There will be security in the venue overnight, but please note that they will not be located at any booth. Web Summit is not responsible if items left unattended go missing overnight.

Can I hire a dedicated security for my stand? 

Yes, you can hire a dedicated security for your stand via the partner store. 

What is the process for assigning a startup ticket?

Once your startup is approved and confirmed to attend Web Summit, they will receive an email with a link to assign their tickets. Each startup will receive 3 tickets for their team to attend.

Can the Web Summit team review startups for eligibility before we reach out to invite them to the event? 

Your Partner Success Manager will send you a partner startup form, which you are required to circulate to your startups, requesting them to complete it as soon as possible. Only startups that fill out the form will be reviewed. This form has a set of specific questions which will decide the correct track your startup will exhibit through at our event. If approved, they will be assigned to the relevant track (ALPHA, BETA or GROWTH).

More information about the startup criteria can be found here.

Can startups select which days they would like to exhibit?

Startups that are not being placed within a dedicated partner startup island will exhibit for one day in their chosen industry-vertical. Particular exhibition days cannot be requested.

Where can I find information on startup activations? 

All startups will receive weekly email updates from their Startup Success Manager, highlighting all activations along with how and where to register. There is also additional information available on this here.

Can all partners participate at the attendee perks and jobs board activation? 

These are contractual benefits only. If it is included in your contract, you can submit one attendee perk and one jobs board per partner per event.

Can I submit my perk after the deadline? 

Friday, October 4 is the final deadline for submission of attendee perks if you want your perk to be included in promotion. We can facilitate perks beyond this date, but they may not be included in promotions. 

Where can I see how many people signed up for my perk and/or jobs board post?

Your Partner Success Manager will be in touch regarding your perk/jobs board signups once the campaign has closed. 

Can my perk be limited to a specific country or region only?

Perks must be available to all Web Summit attendees, regardless of location.

Can I offer swag as a perk? 

Attendee perks must be centred around your product or service. Some examples for your inspiration can be found here.

Can I bring roll-ups / pop-up banners to the event?

We do not permit the use of roll-ups or pop-up banners at our events.

Where can we store our swag? 

Onsite storage can be rented from our shipping partner. We offer lockable cabinets – which can be used to store swag – on our partner store.

Can I bring food and drinks to the event as swag?

All food and drink requirements must be organised through official event caterers. 

Will there be lunch provided for my staff? 

There will be food vendors around the venue which your staff can avail of.

Will there be vegetarian and vegan options onsite?

Yes, there will be vegetarian and vegan options onsite.

Are there any prohibited items? 

All prohibited items are listed in the event policies section.

Can we bring flyers, stickers and other printed material? 

Web Summit is committed to advancing the United Nations Sustainable Development Goals (SDGs). As such, we have taken a zero-tolerance stance for any single-use plastic or single-use promotional items such as leaflets and flyers onsite. For more details, read our waste disposal policy and see alternative sustainable options here.