Shipping Management

Shipping Management  訂單物流管理

Effective shipment management is essential for delivering a positive customer experience, maintaining a strong brand image, optimizing costs, and improving operational efficiency. It is a critical aspect of any successful business strategy. 

有效的訂單物流管理對於提供良好的顧客體驗、維護品牌形象、優化成本和提高運營效率至關重要。這亦是成功商業策略的其中一部分。

Shipment Method & Rates 運費設定

• Hong Kong consumers remain price‑sensitive on shipping, and delivery charges materially influence conversion performance. Free‑shipping incentives are now standard market practice, with typical thresholds observed between HK$100 and HK$600 and average delivery charges commonly ranging from HK$20 to HK$200.

  • 根據平台數據分析及電商行業趨勢，香港消費者對運費較為敏感，運費將直接影響其購買決策。目前市場普遍採用「免運門檻」作為促進轉化的重要策略，行業平均免運門檻約為 HK$100 至 HK$600，而配送費一般介乎 HK$20 至 HK$200。

• Cross‑border and mainland marketplaces have accelerated this shift by offering broad free‑shipping promotions (including single‑item free shipping and removal of minimum spend), reshaping local expectations and intensifying competitive pressure.

  • 與此同時，內地及跨境電商平台近年積極推行免運方案，如「一件包郵」或取消最低消費門檻，改變消費者對運費的期望，亦進一步壓縮本地市場的競爭空間。

• In response to current market dynamics and evolving consumer behavior, merchants are expected to align with platform guidelines by setting competitive free shipping thresholds. Additionally, merchants should adopt standardized shipping fee structures across the three designated weight tiers. These measures aim to enhance product competitiveness, strengthen customer value perception, and support improved conversion performance.

  • 基於上述市場環境及消費者行為變化，平台商戶需依平台指引設定具市場競爭力的免運門檻，並按照三個重量區間採用相應運費標準，以共同提升商品吸引力並優化轉化表現。

Pickup Point Configuration 自提點設定

To enhance delivery flexibility and convenience, YOHO now supports SF Express Pickup Point services 📦✨ — with no API integration required.

為提升客人收貨的靈活性與便利性，友和現已支援順豐「自提點」取件功能（無需自行對接API）。

Merchants can simply enable this feature in the backend, allowing customers to select SF Service Center or SF Lockers as delivery destinations at checkout, significantly improving the overall order and fulfilment experience.

商戶只需於後台啟用相關設定，即可讓客人於結帳時選擇 順豐服務中心或智能櫃 作為收貨地址，全面優化購物及收貨體驗。

Feature Overview / 功能簡介 🚀

Once the SF Pickup Point option is enabled / 成功啟用「自提點」後：

• Customers can select “Pickup Point” as a delivery method during checkout 🚚

• 客人可於結帳頁面選擇「自提點」作為配送方式。

• The system automatically syncs SF Service Centers and SF Locker locations ⚙️ 

• 系統會自動同步順豐服務中心及智能櫃網點資料，並顯示完整地址及網點編碼，無需手動維護或 API 對接。

• Selected pickup point details are automatically recorded in the order, enabling efficient fulfillment and shipment tracking 📋

• 客人所選取件點資訊將自動記錄於訂單中，方便商戶安排出貨及物流追蹤。

Setup Guide / 啟用教學 🛠️

To enable the Pickup Point feature / 請按照以下步驟啟用「自提點」功能:

Important Notes  / 重要注意事項 ⚠️

To ensure smooth delivery and avoid additional charges, please take note of the following / 為確保配送順利並避免額外費用，請務必留意以下事項：

• Ensure all product dimensions and weight (Length / Width / Height / Weight) are accurately filled in 📏

務必準確填寫每項產品的尺寸及重量(長 / 闊 / 高 / 重量)；

• If product size or weight information is missing, the Pickup Point option will not be available to customers at the checkout page.

若產品未填寫相關尺寸等資料，「自提點」功能將不會顯示供客人選擇；

• • Merchants can update product dimensions and weight in bulk via “Bulk Update Product”.

如需更新產品尺寸及重量，建議透過「Bulk Update Product」進行批量修改；

• Parcels exceeding SF Express size limits for SF Store or SF Lockers may result in delivery failure, rerouting, or returns. Any additional shipping costs incurred due to incorrect size information will be borne by the merchant.

若包裹尺寸超出順豐站或智能櫃限制，可能導致派送失敗、改派或退件。因尺寸錯誤所產生之轉寄或額外運費，將由商戶自行承擔；

• Accurate size and weight data directly affect logistics arrangements and shipping costs; please ensure all information is correct to avoid delays or disputes 🙏

尺寸與重量資料將直接影響物流安排及運費計算，請確保資料真實準確，以避免不必要的延誤或爭議 。

若英文本與中文譯本之間有任何歧異，則以英文本為準。