Support & Contact Guide

Sunny Haven Residential Services - Support & Contact Guide

Risk Management

• Josh Floyd - Quality Improvement/Risk Manager (JoshSunnyHaven@gmail.com)

  • First point of contact for all Serious Incidents

  • Frist point of contact  for RCA (Root Cause Anayalis) Questions

  • Frist Point of Contact for RCA and Serious Incident Reporting

  • Can also be reached at (540) 448-0893

  • Manages all Risk Assessments and Quality Improvement plans to keep SHRS in Compliance per DBHDS Guidelines. 

1. Executive Leadership

• Marcie Childress – Director/CEO

  • Oversees all operations of Sunny Haven.

  • Point of contact for high-level decision-making, escalations, and organizational policies.

  • Handles concerns regarding overall service quality, compliance, and major administrative issues and emergency response.

• Catherine Linkenhoker– Finance and Human Resources Director (cathysunnyhavenrs@gmail.com)

  • Oversees Financial and Billing aspects as well as all of Human Resources, Compliance, and Training Development.

  • Prepare and present financial reports to senior management and stakeholders, including monthly, quarterly, and annual statements. 

  • Oversees management of the Sunny Haven Intranet. 

  • Oversees Claims, Billing, Patient Pay, Payroll, and benefits

  • Oversees Employee Relations, Compliance

  • Oversees the Training department

  • Oversees Referrals and Marketing

  • Point of contact for staff regarding escalated Human Resources, training, and compliance issues. 

• Dana Kiser – Program Director (danasunnyhaven@gmail.com)

  • Oversees Residential Services, Community Engagement (CE), and Day Support services.

  • Responsible for Individual Service Plans (ISPs), Person-Centered Plans (PCPs), and WaMS authorizations and compliance.

  • Manages the Sunny Haven website and Lauris system (including Lauris forms and troubleshooting).

  • Point of contact for staff regarding service implementation, compliance, and resident concerns across Residential, CE, and Day Support.

  • Handles issues related to service authorizations, documentation requirements, and support coordination.

2. Program Management

• Chastity Frazier – Program Manager  (chastity.sunnyhaven@gmail.com)

  • Provides in-person support at residential homes.

  • Supports DSPs with daily operations, direct care, and troubleshooting issues on-site.

  • Point of contact for residential staff needing hands-on guidance or immediate assistance in homes.

• Laura Killingsworth - Program Manager (Lauraksunnyhaven@gmail.com)

  • Provides in-person support at residential homes.

  • Supports DSPs with daily operations, direct care, and troubleshooting issues on-site.

  • Point of contact for residential staff needing hands-on guidance or immediate assistance in homes.

• Mary (Molly) Gilbert  (mgilbertsunnyhaven@gmail.com)

  • Provides in-person support at residential homes.

  • Supports DSPs with daily operations, direct care, and troubleshooting issues on-site.

  • Point of contact for residential staff needing hands-on guidance or immediate assistance in homes.

3. Day Support 

• TBD – Manager ()

  • Manages the day-to-day operations of Sunny Day

  • Tracks Individuals' billable hours

  • Manages all DS Staff 

4. Community Engagement

• Evelyn Kipp (ekquus@gmail.com)

  • Manages the day-to-day operations of CE

  • Tracks Individuals' billable hours

  • Manages all CE staff

5. Human Resources (HR) 

• Kayla Warren – HR Assistant (office.sunnyhavers@gmail.com)

  • Supports HR operations, including employee records, and basic HR inquiries.

  • Contact for new hires, documentation submission, and payroll-related concerns.

  • Helps new Providers with initial facility documents and records and submitting in the Licensing portal

6. Training & Talent Development

• Danielle Brown – Training & Talent Development Manager (dbrown.sunnyrs@gmail.com)

  • Responsible for staff training, certifications, and compliance with DBHDS regulations.

  • Contact for scheduling required trainings such as First Aid/CPR.

  • Oversees annuals, scheduling trainings, CPR/FA

  • Oversees and manages the entire training department and onboarding (talent development)

• Corree Darcus –Trainer (training.sunnyhavenrs@gmail.com)

  • Responsible for staff training, certifications, and compliance with DBHDS regulations.

  • Contact for New Hire Orientation & scheduled courses, in person (online/on-site),  general training questions, and support.

  • Oversees new hire trainings & annual support

  • Hanna Shoemaker  - Training & Tech Admin (training.sunnyhavenrs@gmail.com)

    • Training admin - helps with training, troubleshooting, and training documentation collecting

    • Tech support - resets passwords, helps troubleshoot issues in Lauris and TalentLMS

  • Emily Roadcap - Onboarding Specialist (training.sunnyhavenrs@gmail.com)

    • Oversees new hire onboarding for every person employed through SHRS

    • Provides resources. guidance and collects information and documents for new hires

    • ensures a new hire has met all criteria to start employment and meets DBHDS and other agency requirements

    • Sets up new hire accounts in Lauris and TalentLMS once all onboarding and training is completed 

    • Collaborates and assists HR assistant on onboarding new Providers and facility paperwork

6. Claims & Billing

• Abigail Adkins – Claims Specialist (abigailasunnyhavenrs@gmail.com)

  • Manages claims processing.

  • Billing inquiries

  • Patient Pay

  • Payroll

  • Benefits