Working with your Program Manager

Program Managers play a vital role in supporting you as a Sponsored Residential Provider by serving as your primary point of contact for all program-related matters. Their responsibility is to ensure that services are compliant with regulatory expectations, person-centered, and responsive to each individual's needs. During the first three months of a new placement or provider relationship, the Program Manager will complete three consecutive monthly visits to establish a strong foundation of support and oversight. After that initial period, visits occur at least quarterly, or more frequently if needed. All program-related questions, concerns, or issues—whether they involve documentation, individual protocols, or daily care—must be directed to your assigned Program Manager first, without exception. Questions about pay, mileage reimbursement, or training requirements should be sent to Human Resources instead. Please do not reach out to Maria Sutton with questions related to Programs, as she is not responsible for those areas. Your Program Manager is there to guide and support you, and should always be your first point of contact.