FAQ for New Hires

Frequently Asked Questions Regarding Onboarding and Payroll

Why can’t I find my DSS State background check link?
The DSS State background check link is sent by DSS CENTRAL REGISTRY, not by HR. Please ensure you are searching for an email from DSS CENTRAL REGISTRY. If you do not see it in your inbox, check your spam or promotional folders.

Why can’t the administrative team resend my DSS State background check link?
The background check links are issued directly by DSS CENTRAL REGISTRY, not by our organization. As a result, we do not have the ability to resend the link.

I am trying to complete the DSS State background check, but I keep receiving an error message. What should I do?
If you are encountering an error despite entering correct information, the issue may be due to the link expiring. Background check links are only valid for two weeks. If your link has expired, please contact HR. To prevent this issue, we recommend completing the form within 48 hours of receiving the link.

I completed my federal fingerprinting, but my status has been pending for over a week. Why is this happening?
Delays in processing federal fingerprints may occur due to a prior record or a name change. If your status remains pending for an extended period, please be assured that HR is actively monitoring the situation. Some delays are unavoidable due to processing times.

There are a lot of trainings and paperwork requirements. Why is all of this necessary before I can start working? Can I begin working while completing onboarding?
No, you cannot start working before completing the required onboarding process. DBHDS and State Regulations mandate that all onboarding requirements—including paperwork and training—be completed before working with the individuals we serve. These requirements ensure compliance with DBHDS, HCBS, DOL, and State regulations.

I am unable to clock into Homebase. What should I do?
(This applies to Sunny Haven GH, Collinswood GH, and Community Engagement staff.)
If you are unable to clock in through Homebase, immediately notify your manager with your start time. Additionally, inform them when you clock out so they can manually record your hours in Homebase.

When will I receive my paycheck?

• Contracted Employees: If you are a contracted employee under a contracted manager, please discuss payment details directly with them.

• Sunny Haven, Collinswood, and Community Engagement Staff: Payroll is processed biweekly (every two weeks), typically on Fridays. However, the timing of direct deposit may vary depending on your bank. Some banks may hold deposits until the following Monday, which is beyond Sunny Haven Residential Services' control.