Essential Question: What are the common legal and ethical issues in the IT industry?
Mastery Objectives:
SWBAT handle confidential data.
SWBAT follow call-center procedures for handling tech support calls.
SWBAT create a script file in DOS and in Linux.
Resources:
Blooket for Module 14 - https://dashboard.blooket.com/set/69665ab54ce00eed4c6c69a4
Vocabulary:
Scalability Implementation Verification Active Listening unsolicited (SLA) Service Level Agreement
Personal Identifiable Information (PII) Payment Card Industry (PCI) Point of Sale (POS) Protected Health Information (PHI)
End User License Agreement (EULA) Personal License Enterprise License Open-Source Licenses
Commercial Software License Digital Rights Management Identity Theft Counterfeited Goods Pirated Software
Copyrighted Material Persistent Data Volatile Data Cyber Law Wiretrap Act Pen/Trap Trace Statute
Stored Electronic Communication Act Cybercrimes First Response Collect Evidence Chain of Custody
Computer Forensics Documentation Call Centers Enhancement
Activity:
Create a script file using one of the script files in the module. Use comments to translate what each line of code does. Test the script code.