Essential Question: How can I demonstrate effective troubleshooting methodologies and help desk best practices?
Mastery Objectives:
SWBAT demonstrate effective troubleshooting methodologies.
SWBAT create network documentation.
SWBAT explain help desk best practices.
SWBAT explain how to verify network connectivity in the operating systems of Linux, Mac, Android, and Apple devices.
SWBAT troubleshoot a network.
SWBAT explain how to troubleshoot connectivity remotely.
Vocabulary:
Bottom-Up Top-Down Divide-and-Conquer Follow-the-Path Substitution Comparison Educated Guess
PAN LAN VLAN WLAN WMN CAN MAN WAN VPN Physical Topology Logical Topology
SaaS PaaS IaaS XaaS IEEE Licensed Bands Unlicensed Bands End-System Documentation
Cisco Discovery Protocol Security Policy Help Desk Ticketing System Active Listening MacOS Wireless Diagnostics
User EXEC mode Privileged EXEC mode