Management

Overview

This document outlines the responsibilities and roles of the LOTR Survival staff team, detailing the specific duties assigned to each position. The structure includes Core Staff Roles, which carry elevated authority to manage player behavior and enforce community standards, and Support Staff Roles, which focus on assisting players and enhancing their experience within the community.

Each staff member plays a vital role in fostering a welcoming and engaging environment for all players, ensuring the smooth operation of the server.

Core Staff Roles

Owner

• High-level management and decision making for the server.

Manager

• Handles player appeals for punishments.

• Reviews and processes staff and builder applications.

• Oversees staff training and meetings.

Moderator

• Addresses player reports, such as rule violations.

• Enforces rules proactively and manages conflicts.

• Review and processes territory applications.

• Manages and updates Discord Nitro Boosting Perks.

• Maintains the faction rank and profanity filters.

• Moderate events, like the PvP Championship.

• Assists with TSRB operations.

Support Staff Roles

Community Manager

• Fosters player engagement and a welcoming atmosphere.

• Mediates conflicts and escalates issues when necessary.

• Organize events and activities to keep players active.

• Gathers and shares player feedback with the staff team.

• Tracks player retention and suggests improvements.

Marketing Manager

• Oversees social media presence and content creation.

• Promotes server events and activities.

• Analyzes social media to attract new players.

• Maintains the server's brand image.

• Creates promotional materials and advertisements.

Helper

• Answer questions and guide players.

• Welcome new players and share server resources.

• General support, escalating issues when necessary.

• Assist with testing features and events.

• Assign Donator Roles in the Discord server.

Responsibilities in Depth

High-Level Management

• Make final decisions on escalated issues.

• Set server goals and vision.

• Manage the staff team

• Oversee server priorities and operations

Development

• Create and implement new content and features.

• Fix bugs and optimize existing features.

• Collaborate with the staff team for future content updates.

Punishment Appeals

• Review and decide the outcomes of punishment appeals.

• Respond to appeal requests and maintain logs.

Staff Applications

• Review and process new staff applications.

• Onboard new staff members and provide training.

Builder Applications

• Review and process new builder applications.

Conflict Management

• Handle and resolve player disputes and conflicts.

• Manage territory disputes and maintain related logs.

Territory Applications

• Review and process new territory applications.

Support

• Respond to player inquiries and escalate when necessary.

• Assist players with technical or administrative issues.

Faction Rank Filter Maintenance

• Manage faction rank requests and adjust filtered names.

Profanity Filter Maintenance

• Manage and update profanity filters as necessary.

TSRB

• Run and manage the Territory Structure Review Board.

• Review structures and determine if they meet server standards.