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About the ITS Helpdesk

• Getting assistance

• How do I get a new computer?

• Technology refresh

• Purchasing technology

• Recycle old hardware

• HEOA Copyright notification

• ITS Policies and Forms (must be logged into CentreNet)

Centre Password

• Change my password

• Reset my password

• Forgotten password

• Password and account recovery

• Adding security questions

• Change my recovery options

• Setting password for first time users

CentreNet

Classroom Technology

• Classroom Tech Tips

• Lockdown Browser

• Interactive Classroom Technologies

• Specialized Software

Connect to

• Wireless network

  • Centre

  • Eduroam

  • Centre Public WIFI

• Virtual Private Network (VPN)
  
  

• Register my devices to the network

  • Register my device

  • Register my console

  • Register other devices
    
    

• Printing

  • User Papercut web print

  • Adding a printer: Windows

  • Adding a printer: Mac

  • Scan to OneDrive on campus printers

  • Print by Email

  • Issues after password change (Windows)

  • Hold for authentication error (Mac)
    
    

• Wireless meeting rooms

  • Instructions on using Airtame

  • Download Airtame
    
    

  • Instructions on using ClickShare

  • Download Clickshare
    
    

  • Instructions on using Solstice

  • Download Solstice

Phones

• • Voicemail

  • System Greetings

  • Personal Greetings

  • Forwarding Calls

  • Reset Voicemail Pin

  • Phone Guides

Create

• Create a survey

  • Qualtrics
    
    

• Create a website

  • Choosing the right platform for your content
    
    

• Create videos for lecture capturing

  • Panopto
    
    

• Create and edit images (Photoshop alternatives)

• Create and edit PDF files

Email

• Microsoft Outlook

  • Email

    • Setup on mobile devices

  • Calendar

  • Meetings

  • Resources

    • Email Termination Policy

• Lockbox

• Defender 365/Spamfilter

  • Managing quarantine emails

  • Managing spam and junk email

• Report suspicious email

• Centre Mailing lists

Microsoft Office

• Uninstall Office

• Install Office

• Office 365

• Microsoft Teams

  • Resources for Using Teams

    • Microsoft Teams in the Classroom

    • Audio Conferencing in a Teams meeting

  • Additional Features of Teams

• Outlook

• Excel

• Windows

• More Resources

Moodle

• What is Moodle?

• Moodle Spaces

• Moodle Archive

• Moodle Help

• Turnitin

Security Awareness

Share Data & Files

• Share files in OneDrive & Office 365

• Sharing with a group

• Share files by email

• Share calendars in Outlook

Tech Tips

Technology Request form

Training and Instruction

• Security Awareness training

User Guides

• Lockbox

• BitLocker

• Get Mobile App

• Rise Vision help documentation