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Junk Email Filter/Folder in Outlook

The junk email filter/folder within Outlook is where you will find email messages that Microsoft classifies as spam. 

Within Outlook, there is a Junk Email folder. By default, Outlook has this setting turned on and the protection level is set to No Automatic Filtering.  You can adjust these settings to fit your needs by viewing the linked documentation.  Curious on how Microsoft Outlook filters email?  View documentation on how Outlook filters email messages to the junk email folder.

Add, remove, view your allowed and blocked sender lists in Outlook

The following instructions are for the new version of Outlook.  Click here for instructions on setting this up in the Classic Outlook or Outlook on the web.  

Note: If you previously had recipients on your block or approved sender lists, you will need to add these back in Outlook, since these were not transferred over when we migrated to Defender 365.

PC Users:

1. In Outlook, go to Settings < Mail < Junk email

2. Select either the Blocked Senders tab or Safe Senders tab

3. Add the email address of the sender you want to receive or block

4. Click the Add button

5. When you are finished adding block/safe senders, click Save

To remove a sender from a list 

1. In Outlook, go to Settings < Mail < Junk email

2. Select the email address you want to delete 

3. Click the trash icon to remove the sender from the list

4. Click the Save button to save the changes

Note: You can also right-click on a message in your inbox and choose Block.  This will add the senders email address to the blocked senders list.

MAC Users:

1. In Outlook, click on Tools < Junk Email Preferences. You can also go to Outlook < Settings and Junk

2. Select either the Blocked Senders tab or Safe Senders tab

3. Add the email address of the sender you want to receive or block

4. Close the dialog box

To remove a sender from a list 

1. Click the email address and press delete

2. The sender is now removed from the appropriate list
   
   

Note: You can also control click on a message in your inbox and choose Block.  This will add the senders email address to the blocked senders list.

Manually marking an email as junk

If you are still getting emails that should be moved to the junk email folder, you can manually move it to the jink email folder. 

1. PC users: Right-click on the email < Mark as Junk

2. Mac users: Control click on the email < Report < Report as junk

3. The email message is moved to the junk email folder. 

When you manually move a message, this does not apply to other future email messages from the same sender. Instead, consider adding the sender on your blocked sender list

Outlook web-based version

If you are using Outlook via a browser, check out the doucmentation for viewing junk email filter/folder for Outlook on the web.