Start up & shut down 

Too slow! 

– Before startup: Disconnect USB devices, eject CD/DVDs first 

– Before shut down: Close all active programs, disconnect USB devices, CD/DVDs

 – Tune up Windows (remove malware, un-needed programs; run scandisk (chkdsk), defrag….) 

Cannot Shut Down/Restart

 – See above, if all else fails, then Hold Down the power button, till it powers off

 – Tune up windows 

Cannot start: 

- the screen is black, no power in? – Desktop: Check power cord, I/0 switch at the back (wait for an hour or so, if overheated) 

– Laptop: take the battery out, plug in the power cord; repeat

 – All else fails, bring pc to HWSIG (Tue, 1-4pm) 

My CD-DVD won’t reject! 

– Right click the CD-drive, select eject won’t work either!

 • If you are burning a CD/DVD, then you must wait till it automatically reject

 • If the burning process is crashed/frozen, then, try ctrl-alt-del, highlight the CD-burning program, and end it

 • IF ALL ELSE FAILS: 

 Re-start PC (might have to manually power it off), at booting up, BEFORE booting to Windows, press the CD-ROM’s eject button, take out the CD quickly 

Windows Media Player has no sound: 

• Check Speaker connection/connector; power, volume

 • Open various other music players, e.g., RealPlayer, QuickTime, and make sure all the volume is NOT “Muted ”