Using Remote Operation from Microsoft Internet Explorer

  1. Access the printer's CCRX using the printer's Host Name
    • https://<host name>
  2. Log into the CCRX
  3. Navigate to Security Settings > Certificates
  4. Click the Settings button for the Device Certificate which has been assigned to Enhanced VNC (RFB) over SSL
  5. Click Export
  6. Save the certificate to a folder
  7. In Microsoft Internet Explorer
    1. Navigate to Tools > Internet Operations > Content tab
    2. Click Certificates
    3. Follow the steps of the Certificate Import Wizard to import the certificate to Trusted Root Certification Authorities
    4. Restart Microsoft Internet Explorer
  8. Access the printer's CCRX using the printer's Host Name
  9. Log into the CCRX
  10. Navigate to Device Information / Remote Operation > Remote Operation
  11. Click Start
    1. If the pop-up is blocked, set to Always allow

Troubleshooting

In Internet Explorer

    1. Navigate to Tools > Internet options > Security tab
    2. Select Local Intranet
    3. Click Sites
    4. Deselect Automatically detect intranet network
    5. Deselect Include all local (intranet) sites not listed in other zones
    6. Click OK
    7. Click OK
    8. Wait for one minute and click Start again