Healthcare Assistant

Persona by Anna

Name: Henry Mbeki

Gender: Male

Age: 21

Lives in: a 1 bedroom apartment with his girl friend who is training to become a nurse

Likes: Reggae & blues music (uses Spotify), computer gaming with friends, keeping fit (jogging and football), photography

Education and experience

Left school with 8 GCSEs and spent a year in college doing BTEC level 1 health and social care while volunteering part time with a local care home.


Role and responsibilities

Healthcare Assistant in the hospital: washes & dresses patients, helps feed patients, bed making, making patients feel comfortable, takes temperatures, pulse, respirations and weight of patients.


Technical skills

He is a confident user of computers and his smartphone, he is developing good photography skills in his spare time.


Subject domain skills and knowledge

His father is a hospital porter so he grew up with his stories of hospital life. Does not know much about caring for patients who are prisoners or the associated ethical and social issues.


Motivation and desires

Loves working with people and would like to eventually become a nurse.


Goals and expectations

Wants to understand the background and needs of patients he cares for to provide a professional, caring service, in response to patient stories and their health issues.


Obstacles to their success

Dyslexia blighted his school years, eventual diagnosis in his primary years meant that some coping strategies helped him achieve his GCSEs but he still struggles with reading long passages of text. His mother is a teaching assistant in a primary school and was the first to spot his dyslexia.


Unique assets

Sense of humour. Friendly, compassionate and jovial underpinned by a serious, focussed determination to learn despite his dyslexia.