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CIOL FAQ
CIOL FAQ Home
Zoom FAQ
Who is eligible to use Zoom Meetings at MDC?
What are Zoom's system requirements for Windows, macOS, and Linux?
How do I download the Zoom App / Desktop Client?
How do I access my Zoom Web Portal?
What is the difference between the Zoom desktop App and the Web Portal?
How do I add a Zoom tool link to my Blackboard course?
How do I schedule a Zoom meeting? (for faculty)
How do I schedule a Zoom meeting (for staff)?
How do I add my profile picture in Zoom?
How do I schedule my office hours as a link in my Blackboard courses (Zoom)
How do I make my Zoom meeting secure?
What if I already have a Zoom account using my mdc.edu email address?
Is there a timer tool in the breakout rooms?
Can you send handouts to participants while they are in Zoom breakout rooms
Can students upload files into the Zoom breakout rooms?
Can faculty / students also record the Zoom breakout rooms?
Will the files be saved in the rooms (main and breakout rooms) so they're t
At MDC, what are the Zoom features that will be available to us?
What is an Alternative Host and when do I need to add one?
What is the difference between a Host and a Co-host and an Alternative Host
Can faculty create Polls ahead of time?
What happens when I add an Alternative Host to a session and I get an error
How can I download the Poll results?
Can the poll results be linked to Blackboard's Grade Center?
Where do I find my recordings?
How do students access class recordings?
How can faculty insert the session recording link directly into a content a
How do I download the attendance report?
How do I save the Chat file?
What files can I share in the Chat area?
Can you have multiple pages on the whiteboard?
Can you download the whiteboard into Microsoft Word or as an image?
What's the maximum amount of time for a session to last?
What does "No Fixed Time" mean in Zoom?
Will a passcode change if you use it in a "recurring meeting"?
What happens when I add an Alternative Host to a session and I get an error
How do I install the Zoom plug-in for Outlook and what is it for?
Where can I find the IT Department's Zoom FAQ List?
How much data does Zoom use during a video call?
Why can't my participants self-select a breakout room when I set that optio
Why can't my participants see the Reactions button or the View Options menu
Why can't I see 49 participants on a screen in Gallery View?
If your computer does not meet the above specifications, then the option to
How do I schedule Zoom meetings from Outlook (for staff)?
Where are my recordings in Zoom / Blackboard / Panopto?
How do I set up my first Zoom meeting?
With the 1000-participant Zoom license, how many breakout rooms can we have
If students are accessing a class directly through Zoom (not through Blackb
If a course is copied in Blackboard, what happens within the child courses
How can I invite external users into my meeting in Zoom?
How long do attendance reports stay in Zoom?
How does the 40 minutes idle time work?
How do I disassociate/delete non-working Zoom meeting IDs?
MDC LIVE FAQ
What is the “MDC LIVE” modality and what does it mean to teach in it?
What trainings do I need to be prepared to teach in the MDC LIVE modality?
I know where to find available CIOL trainings to take.
MDC LIVE Readiness Checklist
Respondus FAQ
Is the Respondus Lockdown Browser Spyware
I'm having trouble publishing my tests through Respondus to Blackboard. Wha
How do I use Respondus 4.0 (Test Generator software)?
Can I upload a Word document with test questions into Blackboard?
Where do I find the instructions on how to format a Word document for Black
Where do I find the link to provide to students to download Respondus Lockd
What is and how do I use Respondus Lockdown Browser and Respondus Monitor?
Can I use Publisher's Tests in Blackboard?
Blended FAQ
What are the requirements for Blended Teaching?
How do I complete the pre-requisites? Where do I find the workshops?
How do I enroll in Blended training?
Where do I find the Blended Certified completers list?
What testing proctoring options does someone have who is teaching MDC Blend
Panopto FAQ
How do I provision my Blackboard Course in Panopto for Zoom?
Is there a maximum length of time for attached video?
Does each faculty have a limit on space to upload videos?
Can you subscript or superscript when editing the closed captions?
I want to pre-record a lecture. Can Panopto be used with Blackboard?
Can I merge two sessions on Panopto?
Can an ORGLEADER provision an ORG?
How to upload videos to specific Panopto folders.
Turnitin FAQ
Can students use SafeAssign as a tool while writing their research papers?
Why am I not ale to make a Turnitin revision assignment?
ProctorU Set-up FAQ
How do I set up an exam through ProctorU as an MDC Online Course?
How do I set up an exam through ProctorU as a Remote Learning/Blended/Face-
End of Term FAQ and Process
How long do students have access to their classes in Blackboard?
I can't see all my students in the Attendance window. How can I fix this?
End of Term Current Process:
Helpful Links
Get technical support for Blackboard, Zoom, Respondus, etc…
Microsoft FAQ
Microsoft Teams
How do I download the Attendance report from MS Teams Meetings?
Microsoft Outlook
How do I move messages from Other to Focused?
What is the process to share files with students directly from Microsoft On
What size files are allowed to be uploaded to OneDrive and SharePoint?
How to change Office 365 profile picture
How do I change the Outlook Calendar default setting so the Teams Meeting i
Copy of Zoom FAQ
Canvas
In one of the courses a faculty has an alternative assignment for students
How do I move Collaborate Ultra Videos to Panopto to embed in Canvas?
As faculty, how do I view grades for inactive or concluded student enrollme
I usually ask students to submit two discussion posts, one of them is a res
How to move your Zoom videos to Canvas.
How Do I give access to a student in Canvas who received Incomplete?
How to reduce the file size of PPT files.
How do I share my syllabus template with other faculty?
When do students are added into the courses and when can they see and acces
My “Start Here” link/button on the Homepage in Canvas is broken. How do I
How to retrieve question banks from Blackboard and then export them to Canv
How to add the Zoom tool/Panopto Videos in Canvas
How do I shift due dates during course copy?
What are the images size recommendations in Canvas?
My course ended, but I can no longer see my students.
I just finished teaching a course on Canvas and it is not on my Dashboard a
How do I create a Virtual Room in Zoom/Canvas for Office Hours?
Will my students receive a copy of the Announcements I create in Canvas?
How to use the Roll Call Attendance Tool in Canvas
I clicked directly on the Canvas student app and saw that all my assignment
The Zoom link I created in Canvas is not working, it shows a “Not authorize
Images on Homepage are showing as locks. What is wrong?
How do I add test bank and Respondus Lockdown browser?
How do I add a Turnitin Assignment in Canvas?
MDConnect
Faculty Websites
Course Management
Faculty Resources
XYZ FAQ
Class FAQ
Ally
DesignPLUS
Honorlock
Flip
Packback
TidyUP
Course Evaluations & Surveys (CES)
Navigate Early Alerts
Playposit
Course Evaluation
DesignPlus
Qualtrics
EAI
TidyUp
Kahoot
Simple Syllabus
Brainfuse
CircleIn
Feedback Fruits
Adobe Creative Cloud
CIOL FAQ
CIOL FAQ Home
Zoom FAQ
Who is eligible to use Zoom Meetings at MDC?
What are Zoom's system requirements for Windows, macOS, and Linux?
How do I download the Zoom App / Desktop Client?
How do I access my Zoom Web Portal?
What is the difference between the Zoom desktop App and the Web Portal?
How do I add a Zoom tool link to my Blackboard course?
How do I schedule a Zoom meeting? (for faculty)
How do I schedule a Zoom meeting (for staff)?
How do I add my profile picture in Zoom?
How do I schedule my office hours as a link in my Blackboard courses (Zoom)
How do I make my Zoom meeting secure?
What if I already have a Zoom account using my mdc.edu email address?
Is there a timer tool in the breakout rooms?
Can you send handouts to participants while they are in Zoom breakout rooms
Can students upload files into the Zoom breakout rooms?
Can faculty / students also record the Zoom breakout rooms?
Will the files be saved in the rooms (main and breakout rooms) so they're t
At MDC, what are the Zoom features that will be available to us?
What is an Alternative Host and when do I need to add one?
What is the difference between a Host and a Co-host and an Alternative Host
Can faculty create Polls ahead of time?
What happens when I add an Alternative Host to a session and I get an error
How can I download the Poll results?
Can the poll results be linked to Blackboard's Grade Center?
Where do I find my recordings?
How do students access class recordings?
How can faculty insert the session recording link directly into a content a
How do I download the attendance report?
How do I save the Chat file?
What files can I share in the Chat area?
Can you have multiple pages on the whiteboard?
Can you download the whiteboard into Microsoft Word or as an image?
What's the maximum amount of time for a session to last?
What does "No Fixed Time" mean in Zoom?
Will a passcode change if you use it in a "recurring meeting"?
What happens when I add an Alternative Host to a session and I get an error
How do I install the Zoom plug-in for Outlook and what is it for?
Where can I find the IT Department's Zoom FAQ List?
How much data does Zoom use during a video call?
Why can't my participants self-select a breakout room when I set that optio
Why can't my participants see the Reactions button or the View Options menu
Why can't I see 49 participants on a screen in Gallery View?
If your computer does not meet the above specifications, then the option to
How do I schedule Zoom meetings from Outlook (for staff)?
Where are my recordings in Zoom / Blackboard / Panopto?
How do I set up my first Zoom meeting?
With the 1000-participant Zoom license, how many breakout rooms can we have
If students are accessing a class directly through Zoom (not through Blackb
If a course is copied in Blackboard, what happens within the child courses
How can I invite external users into my meeting in Zoom?
How long do attendance reports stay in Zoom?
How does the 40 minutes idle time work?
How do I disassociate/delete non-working Zoom meeting IDs?
MDC LIVE FAQ
What is the “MDC LIVE” modality and what does it mean to teach in it?
What trainings do I need to be prepared to teach in the MDC LIVE modality?
I know where to find available CIOL trainings to take.
MDC LIVE Readiness Checklist
Respondus FAQ
Is the Respondus Lockdown Browser Spyware
I'm having trouble publishing my tests through Respondus to Blackboard. Wha
How do I use Respondus 4.0 (Test Generator software)?
Can I upload a Word document with test questions into Blackboard?
Where do I find the instructions on how to format a Word document for Black
Where do I find the link to provide to students to download Respondus Lockd
What is and how do I use Respondus Lockdown Browser and Respondus Monitor?
Can I use Publisher's Tests in Blackboard?
Blended FAQ
What are the requirements for Blended Teaching?
How do I complete the pre-requisites? Where do I find the workshops?
How do I enroll in Blended training?
Where do I find the Blended Certified completers list?
What testing proctoring options does someone have who is teaching MDC Blend
Panopto FAQ
How do I provision my Blackboard Course in Panopto for Zoom?
Is there a maximum length of time for attached video?
Does each faculty have a limit on space to upload videos?
Can you subscript or superscript when editing the closed captions?
I want to pre-record a lecture. Can Panopto be used with Blackboard?
Can I merge two sessions on Panopto?
Can an ORGLEADER provision an ORG?
How to upload videos to specific Panopto folders.
Turnitin FAQ
Can students use SafeAssign as a tool while writing their research papers?
Why am I not ale to make a Turnitin revision assignment?
ProctorU Set-up FAQ
How do I set up an exam through ProctorU as an MDC Online Course?
How do I set up an exam through ProctorU as a Remote Learning/Blended/Face-
End of Term FAQ and Process
How long do students have access to their classes in Blackboard?
I can't see all my students in the Attendance window. How can I fix this?
End of Term Current Process:
Helpful Links
Get technical support for Blackboard, Zoom, Respondus, etc…
Microsoft FAQ
Microsoft Teams
How do I download the Attendance report from MS Teams Meetings?
Microsoft Outlook
How do I move messages from Other to Focused?
What is the process to share files with students directly from Microsoft On
What size files are allowed to be uploaded to OneDrive and SharePoint?
How to change Office 365 profile picture
How do I change the Outlook Calendar default setting so the Teams Meeting i
Copy of Zoom FAQ
Canvas
In one of the courses a faculty has an alternative assignment for students
How do I move Collaborate Ultra Videos to Panopto to embed in Canvas?
As faculty, how do I view grades for inactive or concluded student enrollme
I usually ask students to submit two discussion posts, one of them is a res
How to move your Zoom videos to Canvas.
How Do I give access to a student in Canvas who received Incomplete?
How to reduce the file size of PPT files.
How do I share my syllabus template with other faculty?
When do students are added into the courses and when can they see and acces
My “Start Here” link/button on the Homepage in Canvas is broken. How do I
How to retrieve question banks from Blackboard and then export them to Canv
How to add the Zoom tool/Panopto Videos in Canvas
How do I shift due dates during course copy?
What are the images size recommendations in Canvas?
My course ended, but I can no longer see my students.
I just finished teaching a course on Canvas and it is not on my Dashboard a
How do I create a Virtual Room in Zoom/Canvas for Office Hours?
Will my students receive a copy of the Announcements I create in Canvas?
How to use the Roll Call Attendance Tool in Canvas
I clicked directly on the Canvas student app and saw that all my assignment
The Zoom link I created in Canvas is not working, it shows a “Not authorize
Images on Homepage are showing as locks. What is wrong?
How do I add test bank and Respondus Lockdown browser?
How do I add a Turnitin Assignment in Canvas?
MDConnect
Faculty Websites
Course Management
Faculty Resources
XYZ FAQ
Class FAQ
Ally
DesignPLUS
Honorlock
Flip
Packback
TidyUP
Course Evaluations & Surveys (CES)
Navigate Early Alerts
Playposit
Course Evaluation
DesignPlus
Qualtrics
EAI
TidyUp
Kahoot
Simple Syllabus
Brainfuse
CircleIn
Feedback Fruits
Adobe Creative Cloud
More
CIOL FAQ Home
Zoom FAQ
Who is eligible to use Zoom Meetings at MDC?
What are Zoom's system requirements for Windows, macOS, and Linux?
How do I download the Zoom App / Desktop Client?
How do I access my Zoom Web Portal?
What is the difference between the Zoom desktop App and the Web Portal?
How do I add a Zoom tool link to my Blackboard course?
How do I schedule a Zoom meeting? (for faculty)
How do I schedule a Zoom meeting (for staff)?
How do I add my profile picture in Zoom?
How do I schedule my office hours as a link in my Blackboard courses (Zoom)
How do I make my Zoom meeting secure?
What if I already have a Zoom account using my mdc.edu email address?
Is there a timer tool in the breakout rooms?
Can you send handouts to participants while they are in Zoom breakout rooms
Can students upload files into the Zoom breakout rooms?
Can faculty / students also record the Zoom breakout rooms?
Will the files be saved in the rooms (main and breakout rooms) so they're t
At MDC, what are the Zoom features that will be available to us?
What is an Alternative Host and when do I need to add one?
What is the difference between a Host and a Co-host and an Alternative Host
Can faculty create Polls ahead of time?
What happens when I add an Alternative Host to a session and I get an error
How can I download the Poll results?
Can the poll results be linked to Blackboard's Grade Center?
Where do I find my recordings?
How do students access class recordings?
How can faculty insert the session recording link directly into a content a
How do I download the attendance report?
How do I save the Chat file?
What files can I share in the Chat area?
Can you have multiple pages on the whiteboard?
Can you download the whiteboard into Microsoft Word or as an image?
What's the maximum amount of time for a session to last?
What does "No Fixed Time" mean in Zoom?
Will a passcode change if you use it in a "recurring meeting"?
What happens when I add an Alternative Host to a session and I get an error
How do I install the Zoom plug-in for Outlook and what is it for?
Where can I find the IT Department's Zoom FAQ List?
How much data does Zoom use during a video call?
Why can't my participants self-select a breakout room when I set that optio
Why can't my participants see the Reactions button or the View Options menu
Why can't I see 49 participants on a screen in Gallery View?
If your computer does not meet the above specifications, then the option to
How do I schedule Zoom meetings from Outlook (for staff)?
Where are my recordings in Zoom / Blackboard / Panopto?
How do I set up my first Zoom meeting?
With the 1000-participant Zoom license, how many breakout rooms can we have
If students are accessing a class directly through Zoom (not through Blackb
If a course is copied in Blackboard, what happens within the child courses
How can I invite external users into my meeting in Zoom?
How long do attendance reports stay in Zoom?
How does the 40 minutes idle time work?
How do I disassociate/delete non-working Zoom meeting IDs?
MDC LIVE FAQ
What is the “MDC LIVE” modality and what does it mean to teach in it?
What trainings do I need to be prepared to teach in the MDC LIVE modality?
I know where to find available CIOL trainings to take.
MDC LIVE Readiness Checklist
Respondus FAQ
Is the Respondus Lockdown Browser Spyware
I'm having trouble publishing my tests through Respondus to Blackboard. Wha
How do I use Respondus 4.0 (Test Generator software)?
Can I upload a Word document with test questions into Blackboard?
Where do I find the instructions on how to format a Word document for Black
Where do I find the link to provide to students to download Respondus Lockd
What is and how do I use Respondus Lockdown Browser and Respondus Monitor?
Can I use Publisher's Tests in Blackboard?
Blended FAQ
What are the requirements for Blended Teaching?
How do I complete the pre-requisites? Where do I find the workshops?
How do I enroll in Blended training?
Where do I find the Blended Certified completers list?
What testing proctoring options does someone have who is teaching MDC Blend
Panopto FAQ
How do I provision my Blackboard Course in Panopto for Zoom?
Is there a maximum length of time for attached video?
Does each faculty have a limit on space to upload videos?
Can you subscript or superscript when editing the closed captions?
I want to pre-record a lecture. Can Panopto be used with Blackboard?
Can I merge two sessions on Panopto?
Can an ORGLEADER provision an ORG?
How to upload videos to specific Panopto folders.
Turnitin FAQ
Can students use SafeAssign as a tool while writing their research papers?
Why am I not ale to make a Turnitin revision assignment?
ProctorU Set-up FAQ
How do I set up an exam through ProctorU as an MDC Online Course?
How do I set up an exam through ProctorU as a Remote Learning/Blended/Face-
End of Term FAQ and Process
How long do students have access to their classes in Blackboard?
I can't see all my students in the Attendance window. How can I fix this?
End of Term Current Process:
Helpful Links
Get technical support for Blackboard, Zoom, Respondus, etc…
Microsoft FAQ
Microsoft Teams
How do I download the Attendance report from MS Teams Meetings?
Microsoft Outlook
How do I move messages from Other to Focused?
What is the process to share files with students directly from Microsoft On
What size files are allowed to be uploaded to OneDrive and SharePoint?
How to change Office 365 profile picture
How do I change the Outlook Calendar default setting so the Teams Meeting i
Copy of Zoom FAQ
Canvas
In one of the courses a faculty has an alternative assignment for students
How do I move Collaborate Ultra Videos to Panopto to embed in Canvas?
As faculty, how do I view grades for inactive or concluded student enrollme
I usually ask students to submit two discussion posts, one of them is a res
How to move your Zoom videos to Canvas.
How Do I give access to a student in Canvas who received Incomplete?
How to reduce the file size of PPT files.
How do I share my syllabus template with other faculty?
When do students are added into the courses and when can they see and acces
My “Start Here” link/button on the Homepage in Canvas is broken. How do I
How to retrieve question banks from Blackboard and then export them to Canv
How to add the Zoom tool/Panopto Videos in Canvas
How do I shift due dates during course copy?
What are the images size recommendations in Canvas?
My course ended, but I can no longer see my students.
I just finished teaching a course on Canvas and it is not on my Dashboard a
How do I create a Virtual Room in Zoom/Canvas for Office Hours?
Will my students receive a copy of the Announcements I create in Canvas?
How to use the Roll Call Attendance Tool in Canvas
I clicked directly on the Canvas student app and saw that all my assignment
The Zoom link I created in Canvas is not working, it shows a “Not authorize
Images on Homepage are showing as locks. What is wrong?
How do I add test bank and Respondus Lockdown browser?
How do I add a Turnitin Assignment in Canvas?
MDConnect
Faculty Websites
Course Management
Faculty Resources
XYZ FAQ
Class FAQ
Ally
DesignPLUS
Honorlock
Flip
Packback
TidyUP
Course Evaluations & Surveys (CES)
Navigate Early Alerts
Playposit
Course Evaluation
DesignPlus
Qualtrics
EAI
TidyUp
Kahoot
Simple Syllabus
Brainfuse
CircleIn
Feedback Fruits
Adobe Creative Cloud
Get technical support for Blackboard, Zoom, Respondus, etc…
Below is a list of possible places to get technical assistance:
Faculty support with training related questions: Please contact CIOL at
CIOL@mdc.edu
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