Class FAQ
How do you enable Class in Canvas and install the app on your computer?
Please watch this video for instructions on both enabling Class in Canvas and installing on your computer.
What is the maximum number of students in a Class?
Th Default number of participants would be 250. 500 can be supported with help from Support. Up to 25 can call in from a phone.
What are the maximum number of students on one page?
The max is 25 on-screen at one time. Additional participants are moved to a second page.
How is the "seating" organized onscreen ?
You have different seating chart options that will help with class management.
General
Alphabetical - First Name
Alphabetical - Last Name
Hand Raised First
Actions
Participation
Unverified
Is there a way to practice using Class?
There is a Demo Class available that has students with you in the role of Instructor. You can practice. It's available when you log into Class at the bottom right from your sandbox. Click on Join Class Room, then from the main Class screen, you will see Launch Demo Class at the bottom right corner.
What are the proctoring options in Class?
Proctoring within Class is done within the application itself; it's one of the built-in features. It's limited to the professor seeing the faces/computer desktops. Class is looking to partner with a professional proctoring service, but the built-in proctoring may be useful for low-stakes assessments.
When we use proctor view, what is the maximum number of student displays we can see? ?
3 per screen.
Can Respondus Lockdown Browser be used?
If you plan to use Class.com as a video conferencing tool, it can be used with the Instructor Live Proctoring option, provided the test is set up in Canvas. The instructor would select “Other” in the dropdown menu in the Instructor Live Proctoring option.
But if you plan to use the assessment features (push the exam or quiz) within Class.com, that would not be supported with LockDown Browser. LockDown Browser only integrates with the tests in Canvas.
This would be done through LockDown Browser (in Canvas.) To enable LDB in your course, click on Settings within your course nav. bar. Next, find the the "Navigation" tab and look for LockDown Browser. Click on the ellipsis (three vertical dots) and select "+ Enable." Hit Save.
Once enabled, you should see your Canvas course exams within LDB. Once you locate your assessment, click on the dropdown arrow and select Settings, look for Proctoring and select "Allow instructor live proctoring for this exam (Zoom, Teams, etc.) Set "Select your video conferencing system" to Other.
You can then use Class to monitor (proctor) the students as they take the exam using LDB within Canvas.
I teach in Zoom with two computers. Can I do the same in Class?
Please see the document below for instructions.
Class_Using Class With Two Devices.pdfWhat devices are Class compatible with?
Class only works on the iPad and notebook/desktop computers for now. The image below shows what students will see if they try to install on an iPhone.
Are there any limitations for using "Class for Mobile"?
Yes. Class remains limited in what features are available for learners. Visit this link for details.
A full list of capabilities relative to Class for Zoom for Web can be found here: Class Parity Matrix .
Also see this document for quick reference.
Class for Web.pdfWhere will the Class recordings be uploaded?
A: Class recordings will be uploaded to Panopto. However, you must map the meeting ID to your course folder,
or else they'll end up in the default folder, making them inaccessible to students.
Please watch this short instructional video, which will guide you through the necessary steps.
How do I download the Chat in Class?
Please follow these steps:
Open the Class App.
Navigate to and select Schedule.
Select a meeting.
Click on the ellipsis (three horizontal dots) and select Download Chat.
Class Support: Resource Link