Travel & Tourism

Top skills; Collaborating, Curiosity, Sense Making

Course Content

This course will build the initial skills required for the travel and tourism industry. The course will enable learners to experience, develop and reflect on general and specific practical skills, knowledge and understanding, together with employability skills and attitudes needed to work in the travel and tourism industry.


The general aims of this course are to:

  • Provide learners with a broad introduction to the travel and tourism industry.

  • Allow learners to experience a range of work-related activities in relation to travel and tourism industry.

  • Encourage learners to develop skills for learning and life as well as work

  • Encourage learners to take greater responsibility for their own learning and development.

  • Prepare learners for progression to further education, training, or employment.


The specific aims of the course are to:

  • Prepare learners for work in the travel and tourism industry.

  • Develop customer care skills.

  • Understanding the importance of personal presentation

  • Develop skills to become effective jobseekers and employees in the travel and tourism industry.

  • Develop a positive and responsible attitude to work and an understanding of the workplace.

  • Develop communication skills.


The four Units are:

Travel and Tourism: Employability (National 4/5)

The general aim of this unit is to enable learners to develop skills to become effective job seekers and employees in the travel and tourism industry. Learners will be introduced to the different functions of travel and tourism organisations and employment opportunities across the industry. Learners will gain an understanding of the skills and qualities identified by employers as being the most important in the travel and tourism industry. Learners who complete this unit will be able to investigate different careers from across the travel and tourism industry. They will also be able to demonstrate employability skills and plan for employment in a particular travel and tourism job.

Travel and Tourism: Customer Service (National 5)

The general aim of this unit is to allow learners to develop the skills and knowledge to enable them to meet the needs of customers. Learners will be able to develop communication skills and learn about promoting products and services and how to deal with customer issues. Learners who complete this unit will be able to establish and respond to customer needs and promote a range of products and/or services from the travel and tourism industry. Learners will also be able to deal with a customer issue in a travel and tourism environment.

Travel and Tourism: Scotland (National 4/5)

The general aim of this unit is to enable learners to develop their knowledge, in relation to travel and tourism in Scotland, and the skills required to meet the needs of customers. Learners who complete this unit will be able to carry out an investigation of travel and tourism in Scotland and meet customer holiday needs.

Travel and Tourism: UK and Worldwide (National 4/5)

The general aim of this unit is to enable learners to develop their knowledge, in relation to travel and tourism in the United Kingdom and the rest of the world, and the skills required to meet the needs of customers. Learners who complete this unit will be able to carry out an investigation of travel and tourism in UK and rest of the world to meet the customer holiday needs.


Progression

Skills for Work in Travel and Tourism at SCQF level 5 may provide progression to:

  • other SQA Travel and Tourism Courses or to Scottish Vocational Qualifications (SVQs) in Travel and Tourism

  • further education

  • employment in the travel and tourism industry