Retailing/Customer Service

Course Components

• Working in Retail

• Storing, Replenishing and Displaying Stock

• Satisfying Customer Needs

• Communication Skills

• Customer Service – Social Media

• Customer Service – Product and Service Requirements

• Planning and Implementing an Event

• Running/Selling School Barista Coffee Shop 

Progression

• National 5/Higher Business Management

• Modern Apprenticeship leading to a Scottish Vocational Qualification (SVQ) at SCQF Levels 5 to 6 in retail such as Retail Skills or Retail (Sales Professional) or Customer Service. 

Course Assessment

• Assessment will be based on a range of practical activities in real or simulated workplace settings.

• Teachers will observe and keep

• records of your work. 

Support at home

• Discuss their learning

• Encourage participation in study support if required

• OneNote

• https://www.sqa.org.uk/sqa/69487.html

• https://www.sqa.org.uk/sqa/91479.html