Retailing/Customer Service
SCQF Level 5 – Retailing & Customer Service National Progress Award
Course Components
Working in Retail
Storing, Replenishing and Displaying Stock
Satisfying Customer Needs
Communication Skills
Customer Service – Social Media
Customer Service – Product and Service Requirements
Planning and Implementing an Event
Running/Selling School Barista Coffee Shop
Progression
National 5/Higher Business Management
Modern Apprenticeship leading to a Scottish Vocational Qualification (SVQ) at SCQF Levels 5 to 6 in retail such as Retail Skills or Retail (Sales Professional) or Customer Service.
Course Assessment
Assessment will be based on a range of practical activities in real or simulated workplace settings.
Teachers will observe and keep
records of your work.
Support at home
Discuss their learning
Encourage participation in study support if required
OneNote