IT support

Self-service portal

Log into myNewman, and select 'University Self-service Portal'. There you'll find guides and information on a range of issues.

You should find information behind each tile, with links to knowledge items to help you solve some common issues. Every time you report or request something, you'll be able to track the progress in the 'My calls' section. This is the same if you contact us on the phone, by email, or in person, too. 

Contact IT support

If you can't find the answer to your query or problem in the self-service portal, the IT Service Desk will be able to help. Our Service Desk team are the best placed people to pass your request on to the relevant specialist within the IT Services department. 

There are some things that can only be done in person at the Service Desk.  They include:

• printing new or replacement ID cards

• purchasing memory sticks

• paying for printer credit top-up in cash

These services can be sped up by using the university e-store to make the purchase online and then collecting it from the Service Desk at your convenience.

The IT Service Desk is staffed Monday-Thursday from 8:30 until 16:30, and on Fridays from 8:30 until 16:00. It is based outside the main lecture theatre (ST111) opposite the Employability Hub.

You can call the IT Service Desk on 0121 483 2293 or you can email at itservicedesk@newman.ac.uk.