Travel and Tourism

Humanities Department

Learners will develop:

skills to become effective job-seekers and employees
skills to deal effectively with all aspects of customer care and customer service in travel and tourism
the product knowledge and skills to deal effectively with customer enquiries in relation to travel and tourism in Scotland, the rest of the United Kingdom and worldwide.

Assessment

Assessment across the units of this course will allow learners to demonstrate: understanding of the workplace and the employee’s responsibilities, for example good time keeping, attendance, awareness of importance of personal appearance, health and safety, customer care self-evaluation skills develop customer care and problem-solving skills develop skills in relation to promoting products and services develop skills to become effective job-seekers and employees in the travel and tourism industry a positive and responsible attitude to work and an understanding of the workplace developing communication skills

Ideal Candidate

Information coming soon!

What you will learn

The following units are taught:

Travel and Tourism: Scotland (National 5)

The main purpose of this unit is to provide you with a detailed understanding of tourism in Scotland and improve your skills in preparation for working within the industry

Travel and Tourism: UK and Worldwide (National 5)

The main purpose of this unit is to provide you with a detailed understanding of tourism in the UK and the rest of the world and improve your skills in preparation for working within the industry.

Travel and Tourism: Employability (National 5)

The main purpose of this unit is to provide you with a basic understanding of the employment opportunities with in travel and tourism and improve your skills in preparation for working within the industry

Travel and Tourism: Customer Service (National 5)

The main purpose of this unit is to enable you to understand the importance and principles of Customer Service and to develop the skills and qualities required to meet customer expectations in a travel and tourism environment.

Further Pathways

Learners will develop:

skills to become effective job-seekers and employees
skills to deal effectively with all aspects of customer care and customer service in travel and tourism
the product knowledge and skills to deal effectively with customer enquiries in relation to travel and tourism in Scotland, the rest of the United Kingdom and worldwide.