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Deliver a set of practices focused on aligning IT with your business needs.
Standard Repeatable Processes following the ITIL Framework:
Strategy Processes - Providing guidance on the design, development, and implementation of service management:
Strategy Generation
Demand Management
Service Portfolio Management
Service Financial Management
Design Processes - Translating strategic plans and objectives developed in Service Strategy:
Service Catalog Management
Service Level Management
Capacity Management
Availability Management
Information Security Management
IT Service Continuity Management
Supplier Management
Operate Processes - Delivering and maintaining services realized from Service Strategy and Design:
Incident Management
Problem Management
Access Management
Event Management
Request Fulfillment
Transition Processes - Improving capabilities for transitioning new and changed services into operation:
Change Management
Service Asset & Configuration Management
Release & Deployment Management
Transition Planning & Support
Service Validation & Testing Evaluation
Knowledge Management
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