Mentor programs are a key element for positive internal growth. If the ability to have mentoring programs in your organization exist please take advantage. What is most common amongst the call center floors, virtual or site/hybrid, is the hands on development of those showing interest in future roles.

Mentoring can come in a variety of ways. It may be presented from a strong leader in day to day activities which include tasks which are new to the delegate. These foundational next level up duties begin to build a series of developmental achievements obtained thru the day to day mentoring.

This real time mentoring style begins to have influence downstream embedding a soft mentoring approach into the work culture and team environment.