Sheridan Ghiorzi - 2025

Visionary and results-driven leader with extensive experience in call center and customer operations management, specializing in building high-performance service and BPO organizations across both domestic and offshore environments. Recognized for strengthening organizational culture, establishing standards of excellence, and successfully implementing optimized contact center solutions. Proven track record in performance turnarounds, reducing attrition, and achieving exceptional employee and customer satisfaction across multi-channel and multi-level operations. Skilled in developing, leading, and empowering geographically dispersed teams.

Areas of expertise include start-up operations, high-performance team building, leadership development, relationship management, and leveraging employee engagement strategies to drive success.

Specialties:

*Brand Organization or BPO Domestic & Offshore - sales and customer service, technical support

* Change management, organizational integration

* Service startups and new business launches

* Project Management

* Human Resources - People Team

* Persuasive communication/presentation skills

* Technology assessment and implementation

* Strategic planning and budgeting

* Service operations transformation and turnaround through continuous improvement

* Coaching/Leadership Development

*Training and Quality Assurance

Sheridan has been immersed in the international contact center industry since high school, starting with outbound credit card sales in the 10th grade. Over the years, he has gained extensive experience working with numerous global companies across diverse regions.

Sheridan’s expertise is deeply influenced by his multinational background, which has given him a competitive advantage in understanding cross-cultural dynamics. Throughout his career, he has successfully managed large teams globally, overseeing sales, service, technical support, communications, and collections programs in the U.S., Latin America, Asia, and Europe. Sheridan is adept at driving both ROI and fostering a strong, positive employee culture.

Sheridan excels at transforming teams into high performers, implementing best practices in leadership and management, and adapting workforce cultures to meet the evolving needs of modern business. He has a proven track record of identifying, developing, and mentoring talent worldwide, continuing to make a lasting impact across the organizations he works with

Website: sheridanghiorzi.com

Email: sheridan@sheridanghiorzi.com

Phone: 602.326.3339

Residence: Mesa, Arizona, USA