Sheridan Ghiorzi

Sales, Service, Collections, and Prospecting Contact Center Leadership, Operations, Reporting and Management Solutions

SheridanGhiorzi_CS.Client.Suite.WVH

LEADERSHIP AND EMPLOYEE DEVELOPMENT

Performance Reporting

Behavior driving through metrics reporting.

Sheridan Ghiorzi - Project Management and Development 9/22

Training

Constant training platforms for cyclical business functions.

WFM and RTA

Workforce Management and Real Time Adherence

Quality Assurance to balance process and customer satisfaction.

Spanish Solutions

Sheridan Ghiorzi

CSAT

LEADERSHIP AND EMPLOYEE DEVELOPMENT

Work Culture Enhancement

BUSINESS DEVELOPMENT

Performance Reporting

Team Sheridan 2024

Training

WFM and RTA

Quality Assurance to balance process and customer satisfaction.

Rewards and Recognition

Spanish Solutions

Consulting

Sheridan has been consulting call center operations and management in US and Latin America in both English and Spanish since 2008. He is available for short to long term initiatives of all sizes. Please contact to book time. All consultations are customized to the needs of your business.