Sales and Service

Sheridan Ghiorzi - Sales and Service

With over 20 years of experience, I've cultivated an exceptional track record as a sales professional in both outbound and inbound sales within call centers. Consistently surpassing targets, I leverage strategic negotiation and relationship-building to tailor solutions that exceed expectations. Committed to innovation, I thrive on driving transformative change by embracing new technologies and fostering continuous improvement.

In the dynamic realm of contact center sales leadership, I've demonstrated a passion for achieving goals and leading change. Navigating market shifts with agility, I propel teams towards success through data-driven insights and a culture of accountability. Recognizing the importance of agility in today's fast-paced business environment, I adeptly navigate shifts in market dynamics, customer preferences, and industry trends, pivoting strategies in response to emerging opportunities and adapting to unforeseen challenges.

Effective communication is at the core of my leadership, fostering trust, collaboration, and a shared vision for excellence. By harnessing clear and persuasive communication, I foster cohesive and high-performing teams, ensuring alignment with organizational goals and strategies. Through transparent and empathetic communication, I cultivate trust and collaboration, empowering team members to embrace change with confidence and enthusiasm.

As a sales leader in and out of contact centers, I understand that effective communication isn't just about conveying information—it's about building relationships, inspiring action, and driving results. By honing my communication skills, I've not only enhanced my ability to lead and influence but also strengthened the foundation of my success. From navigating complex negotiations to inspiring teams to exceed expectations, good communication has been instrumental in propelling me toward achieving sales excellence and making a meaningful impact in the contact center landscape.