Rebound aims to employ fair operating practices at all times by offering outstanding delivery of service rooted in high ethical standards, pursuing ethical and fair business practices with our staff, and respecting our business partners and suppliers through mutually beneficial relations.
Rebound's strength lies in delivering quality service that is praised by our clients. Quality takes precedence over everything else, and we will make continuous efforts to maintain customer confidence in the quality of service we have nurtured thus far. We strive to maintain loyalty to our brand based on this philosophy.
Customer satisfaction is the underlying idea behind our product development and manufacturing. We ensure the highest quality of our products according to our professional standards. It is our responsibility to prescribe, develop and produce safe products from the perspective of customers.
We abide by the Professional Code of Conduct and other guidelines as prescribed by the Australian Health Practitioner Regulation Agency. These regulations stipulate our standards for advertising, free market competition rules, our relationship with competitors, mandatory notifications, guidelines for the management of patient records and confidentiality, and enable us to be responsible within our professional arena.
We prohibit our employees from slandering our competitors and collecting information in an unfair manner. We never allow our employees to obtain our competitor's’ confidential information from their employees or business partners, using unlawful means such as trespassing, eavesdropping or bribes.
We aim to achieve sound business growth by offering outstanding delivery of service rooted in high ethical standards, by pursuing ethical and fair business practices with our staff, and respecting our business partners and suppliers through mutually beneficial relations.
It is our policy to form a symbiotic and respectful relationship with our business partners and suppliers in order to enhance our clients’ experience. We deal with our business partners and suppliers in a fair manner. We prohibit taking advantage of our goodwill relationship with suppliers, and from unreasonably refusing to receive products delivered by suppliers or returning delivered products to suppliers.
With “safe investment of surplus funds” as our basic management policy, we have established a financial reserve, aimed at reducing risk and securing stable employment for staff, and continuation of business in emergency situations.
We never comply with antisocial demands for money. We firmly reject any demands from antisocial forces or organisations that pose a threat to social order or security.
In its business activities, [Clinic Name] is always mindful of protecting its intellectual property rights and trust earned through operations while respecting those of others. (Exercising such intellectual property rights as patents rights, design rights, trademark rights prevents imitation by other companies and builds the advantage and brand value of our products.) Meanwhile, we believe it is important not to infringe upon the rights of others.
Rebound explicitly prohibits workplace discrimination. Every individual must be treated fairly at work. We will not engage in or support unlawful discrimination on the grounds of nationality, race, colour, religion, gender, sexual orientation, age, ancestry, national origin, intellectual or physical disability, health problem, or position within the company.
We believe that we have a responsibility to our community, and seek ways to provide opportunities for our clients to contribute.
We believe we can be our success depends upon our ability to remain true to our values, and providing outstanding levels of healthcare using ethical means. We identify ourselves by our integrity and our ethics, which form the basis of our philosophy of care.
We aim to provide the best experience for each of our clients by remaining committed to our core values.