At Rebound, we are committed to providing exceptional care and creating a positive and respectful environment for all our clients. Our Courtesy Policy outlines the expectations for both clients and staff to ensure a pleasant and comfortable experience for everyone.
a. Our team will always communicate with clients in a courteous and respectful manner, using appropriate language and tone.
b. We expect clients to also communicate respectfully with our staff and other clients.
a. We value your time, and we strive to minimize waiting times for appointments.
b. We kindly request clients to arrive on time for their scheduled appointments to ensure a smooth and efficient treatment process.
a. If you need to cancel or reschedule an appointment, we appreciate at least [24 hours] notice.
b. Late cancellations or no-shows may result in a cancellation fee to ensure fair access to appointments for all clients.
a. Your privacy and confidentiality are of utmost importance to us. We adhere to strict privacy policies and regulations.
b. We expect clients to respect the privacy of others in the clinic and not engage in conversations or behaviors that could compromise their confidentiality.
a. To maintain a peaceful and focused environment, we kindly request clients to silence their mobile devices while in the clinic.
b. If you need to make or take an urgent call, we ask that you do so outside the treatment areas.
a. We value the comfort of all clients and staff. We request clients to maintain good personal hygiene before attending appointments.
b. If you require freshening up, we have facilities available for your convenience.
a. For the safety and comfort of all clients, we request that children accompanying clients be supervised at all times.
b. If childcare arrangements are challenging, please let us know in advance, and we will do our best to accommodate your needs.
a. Our clinic is kept clean and tidy to ensure a pleasant environment for everyone.
b. We kindly ask clients to help maintain cleanliness by disposing of trash properly and respecting clinic property.
a. We value your feedback and suggestions. Please feel free to share your thoughts with us so that we can continuously improve our services.
b. Feedback can be provided through our website, suggestion box, or by speaking with a staff member.
a. Our clinic maintains a zero-tolerance policy for any form of harassment or discrimination based on race, ethnicity, gender, age, religion, or any other characteristic.
b. Any instances of harassment or discrimination will be promptly addressed and may result in appropriate action, including legal consequences.
By adhering to this Courtesy Policy, we can foster a welcoming and comfortable atmosphere for all clients seeking women's health physiotherapy services at our clinic. We appreciate your cooperation and look forward to providing you with the best possible care.