Embedded Files
Cords & Connections
Cords & Connections
Ethernet:
Ethernet:
Computer to Phone, then Phone to Wall
DV-I:
DV-I:
May connect tower to Monitor
VGA:
VGA:
May connect tower to monitor, or computer to Doc Cam or Promethean
DisplayPort:
DisplayPort:
May connect Docking Station to monitor.
HDMI:
HDMI:
May connect computer to monitor or Promethean
Audio:
Audio:
Computer to Speaker System
In addition, the tower and monitor both have power cords and some attachments, such as printers and webcams, use USB cables which connect to the computer at any USB port.
In addition, the tower and monitor both have power cords and some attachments, such as printers and webcams, use USB cables which connect to the computer at any USB port.
Below is the layout of our current model Docking Station.
Below is the layout of our current model Docking Station.
Hardware Troubleshooting
Hardware Troubleshooting
General Best Practices to Prevent Issues:
General Best Practices to Prevent Issues:
Keep open browser tabs to a minimum, they will bog down the computer.
Restart the computer at the end of each week to allow updates to install.
Display Settings:
Display Settings:
Identify and move monitors
Duplicate/Extend
Sound is Not Working:
Sound is Not Working:
Check playback devices on the bottom right corner of your screen to make sure you are sending audio to the correct speakers. (see video)
Try turning up the speaker, and make sure the program you are using has the volume up as well.
Lack of Internet Connectivity:
Lack of Internet Connectivity:
Make sure internet cables are fully plugged in to the device and the wall.
Make sure your desktop phone has power. If not, check that the phone cables are fully plugged in. Your computer's internet comes through the phone.
Restart the computer.
Check the internet icon on the bottom right of your screen - check if there is a red dot, yellow triangle or world icon. This means the internet is not working.
Monitor is Not Working:
Monitor is Not Working:
Check cable to make sure it is properly plugged in
Make sure monitor is on
If the screen is black your display may be showing on your Promethean or another display.
Press Windows+P if screen is still black press arrow key up or down once and press enter.
Check to make sure it's on the right input by clicking the input (or source) button on the monitor several times.
Software Troubleshooting
Software Troubleshooting
Videos Won't Play
Videos Won't Play
Change the default app to VLC See video and steps for changing default apps.
Change Default Apps:
Change Default Apps:
Type default in taskbar search
Click Default apps
Click on app to change default app
Change Download Location in Chrome Browser:
Change Download Location in Chrome Browser:
Click 3 dots on upper right.
Click settings
Type download in setting search bar
In downloads section click change
Locate, and click select folder.
Change Your Sleep Settings on the Monitor
Change Your Sleep Settings on the Monitor
Click windows button
Type Control Panel or Click Control Panel as show in GIF(you may not see button)
Click Hardware and Sound
Click Power Options
Click Change plan settings
Select monitor sleep timing from drop-down menu
Click Save changes
Websites Aren't Loading Correctly
Websites Aren't Loading Correctly
Try opening the website in a different browser. (ex. If you started in Chrome, try Edge or Firefox)
If that doesn't work, try opening the website on another device that is not connected to QSD wireless internet, (ex. your phone, when it is not connected to the school network.) This will determine if the error is an issue with the QSD internet or a problem with that specific website.
Other Tips & Tricks for Desktop Workstations
Other Tips & Tricks for Desktop Workstations
Split Screen on a Desktop Device
Split Screen on a Desktop Device
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