QSD supports two main types of document cameras, wired and wireless.
battery charging cord
Sphere app on Promethean Board
check that lights are showing a solid blue light to indicate that the wireless is working.
No light: try pushing the wifi button to turn wifi on
Amber light: make sure the switch on the side is set to RGB not TV
double check connection to Sphere App
make sure the doc camera is charged
battery charging cord
cable: Promethean to Doc Cam
cable: Doc Cam to Desktop Tower
make sure the switch on the side is set to RGB not TV
make sure the cables are all plugged in fully
make sure power is plugged in and turned on
make sure input is correct if it's plugged into the Promethean
If your doc cam has a USB/Computer port: make sure it is toggled to Computer, not USB.
make sure the webcam is plugged in and the slider is not covering the camera
make sure the website/app has allowed the camera and microphone (look for the pop-up as shown in the picture.)
right-click the little lock button on the left side of the browser's address bar to view the access permissions you've given the site. Adjust if necessary.
Depending on your school building, you will have one of these two types of ceiling speaker & microphone systems. Regardless of your system, you will have similar cords, connections, and troubleshooting strategies as shown below.
Charging station for microphone and power cord for charging station.
Microphone & Lanyard
Check to see if the blue light is on on the speaker in the ceiling.
Make sure the microphone battery is charged.