Embedded Files
Cords & Connections
Cords & Connections
Getting Started with Promethean
Getting Started with Promethean
Hardware Buttons
Hardware Buttons
Buttons on the Front of the Promethean left to Right:
Buttons on the Front of the Promethean left to Right:
Power button
Snowflake = freeze the screen (like taking a picture)
+/- = Volume Buttons
Hand = turns off touch
Three Lines = adjust settings like brightness
Arrow = input source - opens Source menu (see image). These are the most commonly used inputs:
HDMI or VGA - teacher work station
OS - Promethean Operating System
"The Rocker"
"The Rocker"
The power button on the back of the Promethean, as shown in this picture, is sometimes referred to as the "rocker". It is helpful to toggle the rocker when the system needs to be reset for troubleshooting. Staff do not need to power off the "Rocker" daily.
"The Brain Box"
"The Brain Box"
Some Prometheans have a silver box located on the back of the Promethean, sometimes called a "brain box". It is helpful to unplug & power off this "brain box" when the system needs to be reset for troubleshooting. Staff do not need to unplug the brain box on a daily basis.
Software Buttons
Software Buttons
Pink Menu Button
Pink Menu Button
Promethean-ActivPanel-User-Manual.pdfQuick Launcher, AKA "The Bubble"
Quick Launcher, AKA "The Bubble"
The Quick Launcher provides quick access to your favorite apps. See the video below for how to add apps to the quick launcher. Here are some of our staff's favorite apps to include:
HDMI In Shortcut - a quick way to toggle between your computer display and the Promethean home screen. This shortcut also allows you to use the tools from the Promethean Pink Button over your computer screen. (only available on newer Prometheans which are connected to your workstation via HDMI)
Screen Share - for mirroring the screen of other devices:
Chromebooks & Chrome Browser - use Promethean Screen Share Chrome Extension (already installed)
Smart Phones - download MyPromethean mobile app
Google Chrome App
Shortcuts to Google Classroom, Docs, Slides, Sheets
ClassFlow - allows the class to collaborate across multiple devices. Click here to learn more.
Troubleshooting
Troubleshooting
General Best Practices to Prevent Issues:
General Best Practices to Prevent Issues:
Keep open browser tabs to a minimum
Close all apps before lunch & end of day (swipe up > click on square)
Clear Manager weekly (click waffle > green rocket ship & cache cleaner)
Close high power apps immediately (like Google Earth)
Check for updates after any major school break (Click on Pink Menu Button > Settings > Updates)
If Screen Freezes:
If Screen Freezes:
Hard Shut Down: unplug brain box and/or toggle the "rocker" (see directions above)
Close all apps (swipe up > click on square)
Clear Manager (click waffle > green rocketship & cache cleaner)
If it is Stuck during Start Up:
If it is Stuck during Start Up:
Hard Shut Down: unplug brain box and/or toggle the "rocker" (see description at top)
If having Problems with Internet Connectivity:
If having Problems with Internet Connectivity:
Wall-Mounted Prometheans: check to make sure the wireless is OFF, then toggle the Ethernet option on/off
Cart-Mounted Prometheans: make sure wireless is ON and Ethernet is OFF. Once wireless is on, make sure the Promethean is connected to the network QSDInternet, not any other network name.
Sound Issues:
Sound Issues:
If connected to the Promethean with your computer & you want the sound to go through the ceiling speakers, make sure your Playback Devices options on your computer is set to the Promethean.
Touch Issues:
Touch Issues:
make sure nothing is attached or touching the Promethean (on or near screen)
if using the computer display, make sure it is on "Duplicate" not "Extend"
if you have two monitors, make sure the main (primary) display is duplicating to the Promethean
If A Marker is Used on Promethean Screen:
If A Marker is Used on Promethean Screen:
DO NOT USE WINDEX!
Wipes off easily with a dry rag or water
If your try to share your computer screen but the Promethean Screen is black:
If your try to share your computer screen but the Promethean Screen is black:
make sure you're on the right input (typically HDMI 2 for Computers)
make sure you're logged into your computer
hit Windows+P from your computer, then try down arrow + enter. If that doesn't work, try hitting the up arrow 2x + enter (see video)
Fun Tips & Tricks
Fun Tips & Tricks
Change Wallpaper:
Change Wallpaper:
press and hold on the screen (some moving wallpapers take a lot of memory to run) – download more from pixabay.com
Search in Google Play Store – free tablet wallpaper or background
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