Stage 6

Retail Services

(VET)

RETAIL SERVICES

(SIR30216) Certificate III in Retail (R3)

RTO: 90490 - Trustees of the Roman Catholic Church for the Diocese of Parramatta

This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations. It provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

Individuals with this qualification are able to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.

UNITS INCLUDE:

SIRXCEG001 - Engage the customer
SIRXCOM002 - Work effectively in a team
SIRXWHS002 - Contribute to workplace health and safety
SIRXRSK001 - Identify and respond to security risks
SIRXSLS001 - Sell to the retail customer
SIRXSLS002 - Follow point of sale procedures
SIRXIND001 - Work effectively in a service environment
SIRRMER001 - Produce visual merchandise displays
SIRXPDK001 - Advise on products and services
SIRXCEG002 - Assist with customer difficulties
SIRXCEG003 - Build customer relationships and loyalty
SIRRRTF001 - Balance and secure point-of-sale terminal
SIRRINV001 - Receive and handle retail stock
SIRXIND002 - Organise and maintain the store environment

ELIGIBILITY FOR QUALIFICATION:

Students assessed as fulfilling the requirements for all the units in the 240 hour course will be eligible for Certificate III in Retail Services. Students achieving at least one unit of competency will be eligible for an AQF Statement of Attainment showing partial completion of their qualification.

ASSESSMENT:

This course is competency based and the student's performance is assessed against prescribed industry standards. Assessment methods may include :

Observation
Student Demonstration
Questioning
Written task

WORK PLACEMENT:

Students studying this VET course are required to complete a minimum of 70 hours work placement. This is a mandatory requirement of NESA. Failure to complete the mandatory work placement hours could jeopardise a student's eligibility to be awarded the Higher School Certificate.

DUTIES AND TASKS OF A SALES ASSISTANT:

Advise customers on the location, selection, price, delivery, use and care of goods available, with the aim of encouraging them to buy and to return to buy in the future
Operate cash registers & accept payment, or prepare finance arrangements (invoices, contracts)
Take special orders for items not currently in stock, or not normally stocked, and notify customers when the items have arrived
Package goods for customers and arrange delivery
Price, stack and display items for sale and keep the store tidy and attractive.
Arrange for & advise on repairs of the damaged good

FURTHER STUDY:

SIR40316 Certificate IV in Retail Management

PERSONAL REQUIREMENTS:

Enjoy working with people
A helpful, courteous manner
Neat personal Appearance
Good communication skills
Able to deal accurately with money
Motivation and drive
No skin disorders if working with food
Good problem-solving skills
Willing to work as part of a team

RELATED OCCUPATIONS:

Customer Service Assistant, Sales Assistant, Sales Administrator, Retail Store Manager, Customer Service Representative

JOB ROLES IN THE RETAIL INDUSTRY:

Individuals with this qualification are able to perform roles, such as:
Provide product and service advice in a retail store
sell products and services in a variety of retail settings
work as a checkout operator
check stock replenish shelves
organised and maintain work areas and display

FURTHER INFORMATION

www.myskills.gov.au |Type the qualification code into the search bar then click on the qualification title.

Please note that this course can be completed online via the CEDP Virtual School if the course does not run at Santa Sophia

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