New Host Academy is a focused, multi-part workshop that addresses the most common concerns new Hosts face:
How to manage move-ins
How to respond to member messages
How to handle maintenance requests and house rules
How to avoid the most frequent operational and member-management pitfalls
For the best possible start, dive-in as soon as your listing goes live. Your launch, your members, and your long-term returns will all benefit from this investment
Because the Academy answers the majority of questions new Hosts have in their first weeks, Host Advisors will refer you to attend New Host Academy BEFORE providing 1:1 support on operational or member-management issues.
This ensures you receive consistent, thorough training upfront, so when you DO need additional help, conversations with your Advisor can focus on higher-value strategy and complex situations
As you're getting started, review this overview of managing communications, support tickets, and maintenance for smooth operations.