A summary of how the platform helps hosts manage members, maintenance, risk, and money in one place. It walks through messaging, ticket workflows, ratings, terminations, and financial views so hosts can run properties more professionally over time.
Member messaging
The built‑in messenger lets hosts communicate directly with residents, reply to inbound messages, and send announcements to one home or multiple properties at once, including attachments.
It is positioned as the primary channel for updates like utility outages, community rules, and other operational notices so communication is centralized and trackable.
Maintenance & support tickets
After each move‑out, room‑turn tasks are automatically created and managed from the wrench‑icon maintenance dashboard, which shows move‑ins, move‑outs, and member‑submitted issues in one board.
Tickets move through states such as on hold, in progress, and complete; closing a ticket notifies the member, and longer jobs (HVAC, major repairs) should be kept on hold with regular progress updates and documented costs, receipts, and notes.
Member profiles, ratings, and support animals
The members tab shows all current residents, with each profile displaying address, tenure, vehicle details, booking amount, and an aggregated review section with strengths and improvement areas.
Hosts and members can rate each other from one to five stars; repeated low ratings can lead to termination, while profiles also note approved support animals that have submitted required documentation in line with federal protections.
Metrics dashboard
A metrics dashboard tracks property scores, member ratings, occupancy, average length of stay, and turnover time, and benchmarks these metrics against other hosts in the same metro.
Hosts can export detailed reports by room, review occupancy history, and analyze trends monthly or annually to spot performance issues or improvement opportunities.
Terminations, notices, and evictions
The platform uses a structured termination process before formal eviction, with common triggers including safety issues, interpersonal conflict, or delinquency of at least $300 that is not cured within 48 hours.
Most terminations are payment‑related; some require same‑day or 48‑hour move‑outs, and if a resident does not leave after a Notice to Vacate (NTV) (minimum around 14 days, subject to local law), hosts may need to proceed to formal eviction with guidance from the host support team.
Financial views and earnings
Within each member profile, the financials section shows their full payment history, current balance, upcoming charges, and transactions so hosts can quickly assess status.
The earnings tab consolidates all host income, displaying gross member payments, net earnings after platform fees, downloadable reports, and reminders that early earnings may look lower due to initial booking fees and move‑in dynamics before occupancy stabilizes.