Director of Business Operations
972-316-3663 Ext. 393
469-693-9685 - Mobile
avalor@responsiveedtx.com
The RES Warehouse Hub is a site where we have compiled all warehouse information in one place for your convenience.
This website can be found here.
What furniture is available in the warehouse, and how do I order it?
Requested items will be held for a maximum of 5 business days to allow for logistical planning and pick-up. Please provide 3 business days from the time the order is placed for the warehouse team to prepare it. Delivery is not available. After this 5-day period, any requested items not transferred will be returned to available inventory.
I have furniture I need to get rid of… What’s the process for furniture returns? Can I drop furniture in the warehouse?
We have a drop off policy in place that can be referenced here.
Campus or Corporate, the Printable Furniture Return Detail Sheet must be printed and filled out in detail. The detail sheet can be referenced here. You could also make a digital copy and fill out the form that way.
A Furniture Return Form must be submitted with the Printable Furniture Return Detail Sheet attached, as well as pictures. The Furniture Return Form can be found here.
This certifies we have a confirmed date for drop off and have time to prepare space. Returned furniture scheduling must follow all the same timing restraints as furniture pick-ups. Please dispose of any furniture that is in poor condition, the pictures provided in the return form will help us to determine if the furniture is viable for return. This will also help ensure warehouse inventory stays accurate.
Did I receive a package from UPS/FedEx/Etc. today? When are packages delivered?
After tracking all packages directly with the courier, you can expect it to be delivered the day it is received. If there are any delays, please reach out with tracking information to the warehouse team or call ext. 562. Packages are delivered in the afternoon after all couriers have dropped off parcels. If you are not available, packages may be held and delivery may be attempted the following day.
If a package is marked delivered and hasn’t been delivered, please reach out to warehouse coordinators Adela and Dakota. They will partner with you to assist.
I have a package I need to ship out through UPS. Can I bring this to the warehouse to get it shipped out?
When dropping off a package, please ensure you partner with a warehouse associate to inform them of the package (Chris, Dakota, or Adela). All items needing to be shipped out must be packed before shipping. There are supplies available for use in the warehouse at the shipping station to the right of the hallway entrance, if you need any assistance feel free to partner with warehouse associates.
For return label shipments, there is a specific form with slight changes available here.
It is very important for return labels that all information is available and accurate. If we are billing a receiver for the shipment, please also ensure that an account number for them is provided.
If I have any questions or concerns, who would I reach out to?
Please take a look at our warehouse site, found here. There is a search bar in the top right corner where you will be able to look up key words regarding your inquiry. If you’re unable to find what you’re looking for, feel free to reach out via the emails listed below.
Chris Brooks: cbrooks@bluelearning.com
Adela Splawn: asplawn@bluelearning.com
Dakota West: dwest@bluelearning.com
You can also reach us through extension 562, but we will have better visibility with requests sent directly to us.