Accounting Systems

Why is my Skyward login not working?

• Your network password may have expired. Contact the Information Services Helpdesk and request a password reset.

How do I request support for a specific issue in Skyward?

• Create a Customer Support ticket in Skyward by clicking on the “?” at the top right of your screen. 

• This will create a Customer Support request from the particular screen that you are on and need assistance with.

How do I get access to True Time?

• True Time may not be set up for your account. If you do not see True Time in Employee Access, you need to both contact hrforms@responsiveed.com and request that they verify that your Employee Management Assignment has been exported to payroll, then contact payroll@responsiveed.com and ask them to verify that the pay code for your new assignment is flagged as primary in Web Human Resources.

How do I get the “In” button added to True Time?

• If you are a new employee or have recently changed positions, contact Human Resources at hrforms@responsiveed.com to request that they let you know when your Staff Change is complete. After this is complete, the “In” button should be available in True Time.

• Contact your Manager to verify that you have a Workweek Schedule set up.

• If you are not a new employee and have not recently changed positions, request support in Skyward by clicking on the “?” at the top right of your True Time screen.

How do I to create or modify a Workweek Schedule for my employee?

•  Click here for instructions on how to create or modify a workweek schedule.

Why am I receiving an IP restriction error when accessing True Time?

• You are attempting to access True Time from an IP address outside of the allowable range. Open a web browser and type in “What is my IP”. 

• Create a Skyward Customer Support ticket and include your IP address along with a description of the error.

• If you need to be able to access True Time off site, ask that your manager open a Customer Support ticket requesting that your True Time IP Restrictions be removed.

Why is “My Request” missing in Time Off?

• Your Time Off may not be set up. Contact hrforms@responsiveed.com and request that they verify your Time Off and Org Chart setup.

How do I gain access to submit Expense Reimbursements?

• Email accountinghelp@responsiveed.com and purchasing@responsiveed.com to request that you be added as a Vendor as well as to the account clearance group for your campus. Include your campus or department name in the request.

How do I gain access to a particular account that I need?

• Create a Customer Support ticket in Skyward and request that the account be added. Include your campus or department name in the request.

How do I know what account to use in my RQ or Check Request?

• Email purchasing@responsiveed.com and request assistance with choosing the appropriate account.