Embedded Files
James Taylor
James Taylor
Chief Financial Officer - ResponsiveEd Solutions, ReponsiveEd Arkansas, Blue Learning, Bright Thinker
Joe DeProspero
Joe DeProspero
Chief Financial Officer - ResponsiveEd Texas
972-316-3663 Ext. 543
TBD
TBD
Vice President of Finance
Ken Hannemann
Ken Hannemann
Vice President of Financial Planning and Analysis
972-316-3663 Ext. 553
Finance Resources
Finance Resources
You can find all Finance resources on the Finance department site here.
Accounts Payable
Accounts Payable
Frequently Asked Questions for the Finance Department
Frequently Asked Questions for the Finance Department
Accounts Payable
Accounts Payable
I have received a bill or past due notice for a utility. Who do I give it to?
Date stamp the date of receipt on the bill and email all pages to aputilities@responsiveed.com.
Our campus has lost utility service. Who do I contact?
Call Cindy Harvey in Accounts Payable at 972-316- 3663 ext. 257.
Our campus is having phone trouble. Who do I contact?
Submit electronic service ticket request to IT service desk.
Our campus’ landlord has questions about the rent payment. Who should they talk to?
Contact Teri Stone at 972-316- 3663 ext. 298
I received an invoice from a vendor in the mail, what do I do with it?
Email it to accountspayable@responsiveed.com
What are the vendor assignments in accounts payable?
Vendors: Contact accountspayable@responsiveed.com
UPS: Contact Kimberly Hicks at 972-316- 3663 ext. 229
Utilities: Contact Cindy Harvey at 972-316- 3663 ext. 257
Accounting Systems
Accounting Systems
All of the following questions are answered in this link:
Why is my Skyward login not working?
Your network password may have expired. Contact the Information Services Helpdesk and request a password reset.
How do I request support for a specific issue in Skyward?
Create a Customer Support ticket in Skyward by clicking on the “?” at the top right of your screen.
This will create a Customer Support request from the particular screen that you are on and need assistance with.
How do I get access to True Time?
True Time may not be set up for your account. If you do not see True Time in Employee Access, you need to both contact hrforms@responsiveed.com and request that they verify that your Employee Management Assignment has been exported to payroll, then contact payroll@responsiveed.com and ask them to verify that the pay code for your new assignment is flagged as primary in Web Human Resources.
How do I get the “In” button added to True Time?
If you are a new employee or have recently changed positions, contact Human Resources at hrforms@responsiveed.com to request that they let you know when your Staff Change is complete. After this is complete, the “In” button should be available in True Time.
Contact your Manager to verify that you have a Workweek Schedule set up.
If you are not a new employee and have not recently changed positions, request support in Skyward by clicking on the “?” at the top right of your True Time screen.
How do I create or modify a Workweek Schedule for my employee?
Click here for instructions on how to create or modify a workweek schedule.
Why am I receiving an IP restriction error when accessing True Time?
You are attempting to access True Time from an IP address outside of the allowable range. Open a web browser and type in “What is my IP”.
Create a Skyward Customer Support ticket and include your IP address along with a description of the error.
If you need to be able to access True Time off site, ask that your manager open a Customer Support ticket requesting that your True Time IP Restrictions be removed.
Why is “My Request” missing in Time Off?
Your Time Off may not be set up. Contact hrforms@responsiveed.com and request that they verify your Time Off and Org Chart setup.
How do I gain access to submit Expense Reimbursements?
Email accountinghelp@responsiveed.com and purchasing@responsiveed.com to request that you be added as a Vendor as well as to the account clearance group for your campus. Include your campus or department name in the request.
How do I gain access to a particular account that I need?
Create a Customer Support ticket in Skyward and request that the account be added. Include your campus or department name in the request.
How do I know what account to use in my RQ or Check Request?
Email purchasing@responsiveed.com and request assistance with choosing the appropriate account.
Payroll
Payroll
How does an employee modify their “clock in” or “clock out” time?
In the True Time Quick Entry, there are buttons to “Edit the Existing Time”, “Add a Missing Record” and “Delete”. This is where the employee may make any necessary corrections and/or changes.
Is there a limit on how many times an employee may clock in or out, per work day?
No, but they must always have both an “In & Out” time.
If needed, can adjustments be made after an employee submits their time sheet?
Yes, the supervisor would “Deny” the time sheet, which sends it back to the employee for adjustments.
How do employees change W4 information?
Use the TalentEd Records site for W-4 changes only .
After you log in, there will be an icon across the top of the screen titled "Blank Docs.” From here, you can change your name, tax information, etc. When updating information, you will need to create a new document and archive the old document, when prompted. Please note that any TalentEd updates will take one full pay cycle to become effective.
How do employees change direct deposit information?
Effective July 1, 2024, Direct Deposit changes must be updated in Skyward - Employee Access. Please note direct deposit updates may still take one full pay cycle to become effective.
How do we upload cover sheets and paper time sheet to the Finance Google Drive?
Scan your cover sheets and paper time sheets. Go to your Google Drive > Shared with me > Click on Timesheets > Select your campus folder
You can drag and drop your files into the campus folder or you can right click in the folder & click on upload files. Select the file you want to upload then click open
OTHER USEFUL LINKS
Please email us at payroll@responsiveed.com with any questions or concerns.
Purchasing, Credit Cards & Travel
Purchasing, Credit Cards & Travel
Who do I contact when I have issues with my ResponsiveEd credit card?
Who do I send new Vendor requests to?
Who do I contact if I do not receive my order or if my order has damaged items?
Who do I contact for questions regarding staff travel?
Travel
Travel
How do I contact the Travel Coordinator?
Email travel@responsiveed.com
What should I do if I need to request travel?
Go to Purchasing, Credit Cards & Travel and click on Travel Authorization Request Google Form.
How far out should I plan my trips?
At least 3 weeks in advance. Failure to do so may result in travel being pushed out to a later date or denied.
Who do I contact for questions regarding expense reimbursement?
Employee Care
Who should I notify about the passing of an employee, their spouse, parent(s), step-parent(s), child(ren), or a student, so arrangements can be made?
Email Gina McCormick at employeecare@responsiveedtx.com .
If you emailed and have not received a response within 24 business hours, please send a chat message to Gina McCormick or Amanda Kelley.
You must have the following information prior to emailing:
Name of Employee:
(If Campus Employee) Name of Campus and Position:
(If Corporate Employee) Name of Dept and Position:
Name of Deceased:
Employee's Relationship to Deceased: Their
Employee's Phone #:
Do flowers need to be delivered to a funeral home/church or the employee's home address?
If funeral home/church what is the name of the venue:
Full Address (numerical, street, city, state and zip):
Date & Time of the Funeral:
If delivered to employee or family members address, what is the best day/time to arrange for delivery?
Is there anything else we need to know?
ResponsiveEd does not make monetary donations. ResponsiveEd does not order arrangements for Get Well, Grandparents, Siblings, Aunts, Uncles, Nieces, Nephews, Cousins and Friends as that is against policy. The only exception is if the Grandparent raised the employee as a parent.
If you wish to take up a donation within your campus/department to order your own arrangement or donate money in lieu of flowers, you are free to do so however you cannot use company funds to do so.
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