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Owner Relations
Owner Relations
This role is to maintain strong relationships, ensure owner satisfaction, and maximize the property's performance. Owner Relations is the primary point of contact for property owners, serving as the liaison between all departments to ensure seamless communication and efficient management. We provide owners with clear, accurate, and timely information to enhance their experience and maximize their property's success.
Contact info:
ownerrelations@myperfectstays.com
1-800-295-3855 ext. 3
Guest Services
Guest Services
Responsible for ensuring a smooth, enjoyable experience for guests from booking to checkout. They handle guest communications, problem resolution, and service requests to maintain high satisfaction levels and encourage repeat bookings.
Contact info:
guestservices@myperfectstays.com
1-800-295-3855 ext. 1
Reservations
Reservations
Handles all aspects of guest bookings, ensuring a smooth reservation process while maximizing occupancy and revenue. They work closely with marketing, guest services, and owner relations to optimize booking performance and guest satisfaction.
Contact info:
reservations@myperfectstays.com
1-800-295-3855 ext. 2
Housekeeping
Housekeeping
Responsible for maintaining the cleanliness, presentation, and overall readiness of vacation rental properties. All cleaners are contracted out and do not work directly for My Perfect Stays. All cleaner communication goes through the housekeeping manager to be relayed to the cleaner directly.
Contact info:
housekeeping@myperfectstays.com
808-495-4216
Operations/Maintenance
Operations/Maintenance
Responsible for ensuring that all rental properties remain in top condition, addressing repairs, preventative maintenance, and emergency issues to provide a seamless experience for both guests and owners. Handles scheduling & prioritizing of all maintenance & inspection tasks in Breezeway.
Inspector: Responsible for ensuring that vacation rental properties meet cleanliness, maintenance, and quality standards before guest check-in and after check-out. Inspectors act as the final line of quality control, identifying any issues that need to be addressed by housekeeping or maintenance teams.
Contact info:
operations@myperfectstays.com
808-419-0640
On Boarding
On Boarding
Responsible for integrating new properties into the rental program smoothly and efficiently. This role involves working with property owners to set expectations, ensuring all necessary documentation is completed, and preparing the property for guest bookings.
Contact info:
on-boarding@myperfectstays.com; ownerrelations@myperfectstays.com
Sales
Sales
Focuses on acquiring new properties for the rental program and increasing revenue through direct bookings, upsells, and strategic partnerships. Their role is essential for business growth, as they bring in new owners and maximize the profitability of existing properties. Send targeted newsletters to potential property owners, highlighting the benefits of partnering with our management team. Showcase success stories, revenue potential, and exclusive services to encourage them to join our program.
Contact info:
Tori Conville
808.495.4407
tori@myperfectstays.com
Mark Claydon
808-633-8566
mark@myperfectstays.com
Revenue Management
Revenue Management
Focuses on maximizing a property's revenue by optimizing pricing strategies using WheelHouse dynamic pricing. The primary goal is to balance supply and demand, ensuring the highest possible income while maintaining competitive pricing and occupancy rates.
Any owner specific pricing requests can be sent directly to Allison.
Contact info:
Allison Lamb
208-850-1518
Purchasing/Inventory
Purchasing/Inventory
Responsible for managing office inventory supplies for properties to ensure that properties are properly stocked with necessary supplies, and maintaining an efficient inventory system. This role is crucial for keeping properties operational, guest-ready, and cost-efficient while also ensuring that quality standards are met. Bulk purchasing of hard items (kitchen supplies, beach equipment) & MPS linens.
Also manages receiving of packages purchased by or for owners and notifying the OR department when packages arrive and are ready to be delivered to a unit.
Contact info:
purchasing@myperfectstays.com
Accounting
Accounting
Monarch:
Ensure timely and accurate disbursements to property owners based on their contractual agreements.
Tax Filing & Reporting: Ensure timely and accurate filing of federal, state, and local taxes, including occupancy taxes, sales taxes, and income taxes. Work with tax professionals to ensure compliance with all tax laws and regulations.
Janet Ruiz:
Manages all charges in Breezeway to ensure owners are billed timely & accurately
Settles invoices with local vendors
Contact info:
Monarch
Monarch
Contact info:
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