Client Relations

1. Click here for directions on how to add your dates to the Google Calendar 

2. Set up a 15 minute call with Client Relations within 2 weeks of your trip   

3. Make sure all of your bookings are in Tres 

4. Set up your voicemail and email auto responder 

5. Give a list of all clients traveling while you are away AND a list of any tasks that need to be completed while you are away 

Lastly, have a great trip and relax! Client Relations has your back!

The Client Relations Team provides coverage for Largay Travel business partners while they are away from their office on a familiarization trip, on vacation, at a conference, or experiencing a medical issue or natural disaster. Coverage is offered for a specific, predetermined period, and needs to be scheduled in advance. 

This is included free of charge if pre-arranged with the Client Relations Department prior to travel. Advisors who do not pre-arrange coverage will be charged a fee of $50 per hour, with a one-hour minimum, if your client calls and needs immediate assistance and you cannot be reached.

• Triage client issues that arise as needed

• Make reservations that MUST be made prior to the advisors return 

• Make changes to existing bookings

• Cancel reservations as requested by advisor or client

• Call in payments as needed

• Copy advisor on all correspondence

• Quote and confirm insurance as needed

• Modifying Axus & Travefy for people currently traveling

• Triage client issues that arise, and service emergencies that cannot wait until the next business day

• All non-emergency requests will be sent to Client Relations to handle on the next business day 

• Cover for personal appointments

• Cover when your internet is down 

• Discovery calls with clients

• New booking research 

• Create reservations or fill out trip creation/payment tracking forms

• Modifying future itineraries in Axus & Travefy 

• Make travel recommendations to clients

• Modify group blocks 

• Make decisions that have financial implications for the advisors  (this must go through management)

• Monitor email

• Work in tandem with the advisor while they are away  

• Provide concierge service

• Advise on what is and is not covered by insurance

• Handle corporate business and accounts

* Assistant services is available for some tasks above