INTEGRITY NEWS

Top Reps

We would like to give a huge shoutout to our Auto Department. 

• Rodney McTavish brought home first place for the month of May with 65 deals. Great work, Rodney! Rodney was followed by 

• Julie Lazcano with 59 deals. 

Great hustle! Keep up the hard work. 

The competition was high throughout May in the Home Department. The battle to the top finished in a tie between 

• Lianne Fairchild & Darlene Mateus; both with 58 deals! It is going to come down to backouts to see who takes first out of these two! 

Great work, ladies!

Top TO’s: 

Our hardworking team of TO’s continue to make us proud month after month. This past May was no exception! The month ended in a very close score with 

• 1st place going to LJ Vancil with 124 Deals and 

• 2nd place going to Diane Castanon with 121 Deals.

Keep up the competition as we move into June!

Customer Service Highlights

We would like to extend a huge shoutout to the Customer Service Team for their continued hard work and dedication to their department. 

• A heartfelt thank you goes out to Carol Taylor for her commitment to making the Customer Service Team stronger each day. Your hard work does not go unnoticed, Carol!

We have a bunch of shoutouts for the Customer Service Department. Please see below!

• David Schleicher with best saves percentage of 89% as well as best LOC with 3.4%

• Maria Holder with the most calls, 784 calls throughout the month of May!

• Trena Waters with the second most calls, 782 calls throughout the month of May!

Accounting Highlights

• Kelsey Hoag had the most zero pays collected with 71.

• Kim Merseal had the most calls with 3,703! 

This Month's Goals: 

As we spring into June, we work towards both old and new goals. For the month of June, all offices have a goal of increasing volume, profitability, compliancy and first pay % for the month of June! We believe that each one of our dedicated employees can help us to reach this goal. 

This Month's Birthdays: 

Integrity would like to wish you a very Happy Birthday! 

• 06/01 Cecilia Jamison

• 06/04 Joe Walski & David Barraza

• 06/05 Cheryl Gaglia

• 06/06 Stephanie Lopez

• 06/07 Dasia Ambler

• 06/15 Jose Acosta

• 06/19 Brooke Callery

• 06/23 Tabitha Wilkes

• 06/26 Trena Waters

• 06/28 Gabe Kaphan

This Month's Goals: 

• The Missouri office gave away two 55 In LG Smart TV’s at the end of May. 

• The Auto Winner was Alex Hendon. This was his first full month on the phone! He ended with 58 deals and won a free Smart TV! 

• The Home TV Winner was Darrick Morris! It was a tight race until the finish between him and Tonya! But Darrick ended up selling 7 deals on the last day of the month and tied her up and ended up winning by a few dollars on profit! LG Darrick!

• Our 4 reps based out of California were on top in each department, landing in either first or second place. Great job by our small but mighty team in California!

• Please see attached for the Company Picnic that will take place on 6/22. This is a family friendly event with fishing, boat rides, food, drink & games. Side dishes
  are welcome. Be sure to bring your lawn chairs!

• Marina Dr, Lake St Louis, MO 63367 From: 12 pm – 9 pm

• The Auto Repair Industry in the US generates around $80 Billion in annual revenue.

• Labor Costs account for 30-50% of the total expenses of an auto repair business.

• Car repair labor costs vary greatly across the country, with an average cost up to $170 per hour.

• 80% of American households will need handyman services at least once a year.

• People spend more than $10 billion every year for repairs and maintenance on HVAC systems.

• The term “HVAC repair” has increased 20% year-over-year (YOY)