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November 2023
Welcome to the brand-new Integrity newsletter! We are excited to kick off this new aspect of communication to keep all offices in touch with one another. These newsletters will provide employees with information on the top reps from the month prior, incentives and spiffs for the current month, and other various tidbits going on within the Integrity family! We will also include a “Value Menu” with key tips about auto and homes. This will act as a small training section with monthly bits to brush up on. With that being said, let's get to it!
Top Performers
Top Reps
Integrity is endlessly grateful for our hardworking and resilient sales team.
Out of the Missouri office, Elissa Boling ended October as top auto rep with 60 sales!
As for the Home department, Jessica Markowski brought in 79 sales for the Missouri office.
Keep up the great work, ladies!
The California office had a tie for the top auto rep throughout the month of October. Great work by both Demetrius Mitchell & Frank Martinez for bringing in 47 deals each.
We would also like to recognize California’s top home rep, Lianne Fairchild for sealing 55 deals this past month. Another month on top for Lianne! Way to go!
Top TO’s:
The hustle that comes with being a TO does not go unnoticed. We feel so lucky to have a motivated group of TO’s who are hungry for deals!
Anthony Obernuefemann ended October as the top TO out of the Missouri office with 138 deals! Nice work, Anthony!
Keeping his seat in first place, Ryan Hone once again ended the month with 112 TO deals.
Let’s keep this going!
Raffle Winners & Events
October was a very fun month for Integrity. The Missouri office hosted their annual Halloween costume contest accompanied by a tasty potluck party!
Todd McCullough took home “best costume” dressed as Tyronne Biggums.
He was followed in second place by Elissa Boling who dressed up as cotton candy
A group costume came in third place as an “old lady gang” with Brian Newton, Dasia Ambler, & Shaunay Evans. Check out the photos below!
The California office also celebrated the spooky season with a costume party along with a “Fall Bowl” contest.
The employees of the Missouri office all chipped in for a Christmas gift for Joe Walski & Jason Cox. On Halloween, the office presented them with tickets to the Chiefs versus the Eagles game in Kansas City on 11/20 2023 for a rematch of the Super Bowl!
The Missouri office is excited to host a Chip Challenge throughout the month of November. All in-house employees will have the chance to turn their chips
in order to earn more chips or raffle tickets for fun and exciting prizes.
This will run through the whole month of November!
Department Highlights
Customer Service Highlights
The Customer Service Department had a very successful month
this past October!The team took 6,094 calls with Maria Holder taking 784 of them.
The department was also able to retain 1,488 customers with both
Maria Holder and Trena Waters retaining 171 customers each!As a whole, the Customer Service department was able to lower its cancellation rate to 6.2%.
We are so proud of all the employees that make up this department
and are sending a special thank you to both Coreon Velazquez &
David Hartung for their ongoing training.
Accounting Highlights
The Accounts Receivable department was able to collect 2,239
past due payments.Kelsey Hoag and Kim Merseal were each able to collect
63 first monthly payments. Great work!
BBB Highlights
Huge shoutout to Steph L who continues to excel in the Auto Claims
Dept and received another positive review from a Toyota Service Center,
Great Job Steph!!We would also like to give a shoutout to Rob Sappington for taking the time to clean up Integrity’s BBB profile and his constant efforts to make leaving a review user friendly. Thanks for all your hard work, Rob!
Integrity TikTok
Integrity has been working on their TikTok presence! Check out the following video along with our new recent posts. Please follow the TikTok account @integrityag!
November Goals & Birthdays
November Goals:
Throughout the month of November, Integrity would like to push sales! With 2023 wrapping up, we would like all reps to create personal sales goals.
A great goal reminder is to leave sticky notes on your cubicle that will remind you of what you are working towards.
We would also like to get our BBB page inundated with positive reviews! Do not be afraid to ask customers to share their positive experience by leaving a review on our BBB profile.
November Birthdays:
Integrity would like to wish you a very Happy Birthday!
11/6 - Keith Darensbourg
11/7 - Dominique Melton
11/8 - Edward Elisalda
11/16 - Samantha Fakes
11/19 -James Stewart
11/25 - Edwin Seguinot
11/28 - Robert Sappington, Reyna Garcia
11/29 - Kevin Zamora
Value Menu
Due to the lack of usage of automobiles during the epidemic, for instance, the requirement for car maintenance has increased by 62.3%
According to data on auto repair, the typical profit margin for components is from 20% to 28%, while the profit margin for labor is between 50% and 65%+
According to studies, there will be 76 million automobiles in the U.S. that are at least 16 years old in 2023
39% of Homeowners Are Putting Off Home Repairs in 2023 Due to Costs
From the third quarter of 2022 to the third quarter of 2023, average home maintenance costs increased by $400 (from $6,146 to $6,548)
Already in 2023, more than 1 in 3 (34%) homeowners have dealt with unexpected house repairs. The most common problems people have faced are:
Plumbing Issues
Appliance Issues
HVAC issues
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