Embedded Files
October 2023
Welcome to the brand-new Integrity newsletter! We are excited to kick off this new aspect of communication to keep all offices in touch with one another. These newsletters will provide employees with information on the top reps from the month prior, incentives and spiffs for the current month, and other various tidbits going on within the Integrity family! We will also include a “Value Menu” with key tips about auto and homes. This will act as a small training section with monthly bits to brush up on. With that being said, let's get to it!
Top Performers
Top Reps
Missouri’s Home and Auto department went neck to neck throughout the month of September.
We would like to congratulate Jessica Markowski for coming in first place with 65 home deals!
Shane Forcht was right behind her with 64 Auto deals. Way to start off the new season strong!
Frank Martinez didn’t like being in second place last month and was hungry for gold. Frank took home first place as top auto rep with 54 deals out of California!
We would like to give a huge shoutout to Lianne Fairchild in the home department for taking 1st place during her first month on the phones! Leanne ended September with 56 deals. We can’t wait to see you succeed with Integrity!
Top TO’s:
Joe Vanderbeck out of the Missouri office landed first place throughout the month of September with 133 TO deals. Great work, Joe. We love seeing your hard-work and hustle reflected in sales!
Ryan Hone took the title for top TO out of California with 132 TO deals throughout the month of September. Not only did Ryan come in first place, but he bumped up his monthly personal record. Great job, Ryan!
Raffle Winners & Events
Throughout the month of September, the Missouri office celebrated Garik Hill’s birthday with festive decor. The sales team welcomed 3 new reps, Bryan Newton, James Stewart and Shaunay Evans while the Customer Service team welcomed new rep, Mason Husk. We are so excited to have you as part of the Integrity family!
The California team spent time celebrating employee birthdays as well as hosting an employee appreciation
day with cash balloons!
Department Highlights
Customer Service Highlights
The Customer Service team worked hard throughout the month of September!
Chaz Fowler had 202 saves while David Schleicher took 767 calls.
New hire, Mason Husk had 24 saves during his first week on the phone- great work, Mason!
The Customer Service team as a whole took 5812 calls and saved 1495 customers.
Accounting Highlights
The Accounts Receivable team showed off their hard work throughout the month of September as well.
Kelsey Hoag had 83 zero payments while Tiffany Patterson took 3579 calls.
The team collectively took 12786 calls, collected 2143 payments and 224 zero payments. Keep up the great work as we move into October!
Screener Highlights
Screener Judy Rivera continued her streak of excellence with 29 sales. Great work, Judy!
Claims Highlights
Auto Claims has been doing a fantastic job with management and customer service by making sure every customer is addressed in a timely and professional way.
We would also like to give a shoutout to Emma Gonzabay. Emma has been taking initiative and helping out with both home and auto claims. We admire her willingness to tackle any challenge while helping the team along the way.
Home Claims completed a total of 1667 closed claims last month, saving our customers a total of $393,587 for the month of September. The Home Claims department is continuing to grow and excel while fine tuning their systems.
Great work to our Customer Service, Screener and Claims departments!
BBB Highlights
We did not receive any BBB reviews during the month of September. We are hopeful that we will see reviews come the end of October. We take our presence on the BBB very seriously and pay close attention to employees who receive reviews.
Integrity TikTok
Integrity has been working on their TikTok presence! Check out the following video along with our new recent posts. Please follow the TikTok account @integrityag!
October Goals & Birthdays
October Goals:
As we kick off October, we are reminded that every moment is a new beginning! The start of a new month is the perfect time to assess your day to day life and make changes to things that are no longer serving you. With the start of a new month, make a goal and hold yourself accountable! A quick and easy way to do this is by writing your goal down on a piece of paper and keeping it somewhere you will see it everyday. Tack it to your bulletin board, cubical or with your favorite magnet on the fridge! By seeing this goal everyday, you are more likely to make day to day changes and efforts to help you reach your goal!
October Birthdays:
Integrity would like to wish you a very Happy Birthday!
10/1 Destin Piercy
10/2 Coreon Velazquez, Tonya Christians
10/5 Oscar Torres
10/8 Lonny Vancil Jr
10/12 Shane Forcht
10/19 Ryan Hone
10/22 Samantha Piercy
10/25 Julio Najera
10/27 Rene Whaley
10/29 Jessica Gomez, Lianne Fairchild
10/31 Gary Archer
Value Menu
71% of BMW owners were more likely to have used their coverage than other brands. (Consumer Reports)
In 2020, American dealerships wrote over 265 million repair orders. (National Automobile Dealers Association)
Used cars can cost an average of $1,169 to repair.
Home improvement project spending increased from $328 billion in 2019 to $472 billion in 2022, with an estimated 2023 spending of $485 billion.
39% of homeowners in the US will pay for their projects in cash
22% of projects weren’t completed due to high materials costs in 2023.
Page updated
Report abuse