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October 2022
Welcome to the brand-new Integrity newsletter! We are excited to kick off this new aspect of communication to keep all offices in touch with one another. These newsletters will provide employees with information on the top reps from the month prior, incentives and spiffs for the current month, and other various tidbits going on within the Integrity family! We will also include a “Value Menu” with key tips about auto and homes. This will act as a small training section with monthly bits to brush up on. With that being said, let's get to it!
September Top Performers
Top Reps
We are excited to announce the top reps from the month of September! As always, we appreciate your hard work, ambitious mindset, and willingness to continue learning! Congratulations to:
Alexandria Lamour in the Boston office with a total of 40 deals.
Wendy Baldwin takes home gold for the South Carolina office with a total of 64 deals.
Nate Kenney out of California with 64 deals in the month of September.
Leslie White out of the Missouri office climbed to the top with 68 deals.
We are so proud and grateful for all of you!
Top TO’s:
As always, we are endlessly grateful for our hard-working TO’s! These individuals work hard to drive home deals with every customer. We would like to recognize the following employees as the top TO’s for the month of September- nice work!
Maryann Anderson was the top TO in the South Carolina office with a total of 59 deals.
Bradley Collier was a close second with 51 deals!
Maureen Henley takes home gold for the Boston office- nice work!
Diane Castanon out of California finished out September with 24 total deals.
Gavin Womack ended on top for the Missouri office with 179 deals.
Keep doing what you do!
Raffle Winners
Throughout October Admin will be running a giveaway for Auto and Home Claims with a grand prize of a PS5!
All offices will be holding a Halloween cubicle contest on October 28th where employees will decorate their cubicle with the chance to win.
First place will be rewarded with a $50 gift card, second place- $25 gift card, third place $15 gift card. Time to get creative!
The South Carolina office will be holding a best costume contest in addition to their weekly football cash pot!
The Missouri office will be hosting a great costume contest in the spirit of Halloween!
Customer Service Department Highlights
We are excited to recognize a few of the many Customer Service Reps who exemplified an amazing work ethic in the month of September.
Emma Gonzabay has been recognized by Admin as one of the hardest working reps in the company. Her willingness to help in any way possible does not go unnoticed.
Preston Maclaren has been an amazing Customer Service Rep and we admire their ability to empathize with the customer.
We have noticed the hard work that Tyler Travis has dedicated to the Claims department to ensure that customers are happy. Travis is an asset to not only Home but the entire company.
We would like to recognize Nhat Minh for their impeccable attention to detail and ability to spot a problem before it becomes apparent.
Thank you all for your dedication and keep up the hard work!
Last Month we had 213 Spanish calls that came into customer service that we were able to assist due to our amazing Bi-lingual reps in Customer Service. Rosa Garcia and Julio Nagera.
Between the two of them they were able to retain 122 accounts and only cancelled 7 of their Spanish calls. Team Lead Steph M Showing them the ropes and keeping them on Pace!
October Goals & Birthdays
October Goals:
October is a perfect time to get a jumpstart on your New Year Goals. With the change of seasons, this month welcomes transition. It is the perfect time to not only welcome change in your physical environment but also personal transformation. Come January, the pressures of a New Years Resolution can be stressful and weighing. Why not get a head start on your resolutions early to avoid the social pressures? October also brings Halloween. Putting the spooky décor and fun costumes aside, Halloween was traditionally seen as a time to honor passed lives as well as letting go of things that have not served you. This month acts as a perfect time to celebrate fresh beginnings and new habits while acknowledging closure of the past. See below for some tips on how to set goals!
Pick achievable goals.
Write your goals down.
Consider a reward for when you reach your goal.
Plan for roadblocks and obstacles.
Track your progress!
October Birthdays:
Integrity would like to wish you a very Happy Birthday!
10/4- Jason Puszkar
10/6- Angel Joseph
10/7- Joseph Vombay
10/8- LJ Vancil
10/11- Brendan Witt
10/17- Jolie Wallace
10/19- Leslie White
10/20- Seairah Villicana
10/23- Ben Wilson
10/25- Julio Najera
10/29- Maryann Anderson
10/31- Gary Archer
Value Menu
76% of the Dealers revenue is made from service not sales
All car service repair shops are not created equal. Today’s cars are run by high-tech computers that require quite a bit of training and finesse to understand. Not every shop can work on your car.
The typical car on the road in the U.S. is a record high 11.5 years old, according to a new IHS Automotive survey. (People are keeping their cars!)
68% of homes will experience a breakdown each year
Americans spent $538 billion at home improvement stores in 2021
92% of homes in the U.S. were built before the year 2000
Success Stories
Integrity Sponsored Soccer Team in Charleston
Integrity Sponsored Soccer Team in Charleston
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